Service Planner

Overview

Plan and manage repair projects, create quotes, coordinate service delivery.

Key Responsibilities

• scope development
• repair quoting
• work breakdown
• financial tracking
• service coordination
• documentation

Tasks

-Collaborate across Finning’s regional network for component movement and scope validation. -Prepare and manage repair scopes and quotes. -Participate in pre/mid/post job meetings with service teams. -Monitor timelines, deliverables, and financial performance of service jobs. -Manage intake, scope development, quoting, and communication throughout the repair lifecycle. -Collaborate with service supervisors and technicians to ensure scope alignment and track progress. -Complete documentation for service requests and work order transitions. -Assess technical justification for warranty and goodwill claims, and align with account teams on commercial considerations. -Develop accurate estimates and quotes based on machine history, warranty status, and customer requirements. -Work closely with Product Support, Equipment Sales, and Administrative teams to ensure seamless service delivery. -Identify lessons learned and improvement opportunities, applying project management best practices. -Track and communicate the financial health of ongoing service jobs, ensuring transparency and solution-oriented updates. -Create detailed work breakdown structures, define tasks and resource needs, and manage timelines and deliverables.

Requirements

• microsoft office
• salesforce
• pmp
• blue seal
• mechanical aptitude
• financial acumen

What You Bring

-Proficiency in Microsoft Office, Salesforce, and relevant software platforms. -Driver’s abstract required. -Continuous 14 x 14 shift, days only. -Strong customer relationship management skills and ability to manage complex interactions. -Mechanical aptitude and knowledge of Finning/CAT product lines and repair processes. -Project management experience; PMP or Blue Seal certification is an asset. -2+ years of experience in technical service, parts, warranty, or repair is preferred. -Financial acumen for estimating accuracy and job profitability.

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Benefits

-A competitive wage and comprehensive benefits package. -Career progression and professional development opportunities. -Per diem provided. -Opportunities to apply project management and technical expertise in a dynamic environment. -A collaborative team culture with strong leadership support. -Permanent, full-time role. -Accommodations and vehicle provided for those out of town. -Flights provided to and from major hubs (Edmonton, Calgary and Vancouver).

About Finning

-has a rich history rooted in providing essential equipment and services to industries like construction, mining, and energy. -operates in key global markets including Canada, South America, and the UK. -specializes in providing solutions for heavy industries, delivering construction, mining, and energy services across vast sectors. -plays a crucial role in powering large-scale infrastructure projects and driving resource development. -offers parts, maintenance, and innovative technological solutions to clients worldwide. -has supported some of the largest and most ambitious projects globally. -has made significant strides in advancing digital technologies and remote monitoring solutions to enhance equipment performance and customer satisfaction.

Sector Specialisms