Customer Service and Rebate Processing Specialist

Overview

Provide customer service and process rebate data entry and documentation.

Key Responsibilities

• troubleshooting
• filing system
• team communication
• customer service
• data entry
• data verification

Tasks

-Provide basic troubleshooting and recommend solutions -Maintain electronic and hard-copy filing system of applications, rebates and other supporting documents. -Communicate effectively as part of team approach with other departments in servicing customers. -Provide customer service activities such as responding to emails and phone calls. -Receive data and sourcing documents, compile, sort, interpret and verify data to be entered.

Requirements

• call center
• data entry
• microsoft
• spanish
• english
• high school

What You Bring

-6-12 months of related work experience in a call center environment -Strong organizational and prioritization skills and ability to multi-task -Fluent in Spanish -Strong attention to detail -Experience with various Microsoft programs, including Word, Excel, Access -High school diploma or equivalency -Experience in a data entry processing and customer centric call center environment -Fluent in English

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About Resource Innovations

-Merged with Nexant in 2021 and backed by Morgan Stanley Capital Partners in 2024, accelerating its scale and reach. -Specializes in transforming utility operations through demand-side management, software systems, and advisory services. -Works on diverse projects—from residential weatherization to grid modernization, electrification, and utility marketplaces. -Operates globally but retains utility-scale focus, delivering integrated energy solutions at significant scale.

Sector Specialisms

Security Clearance

-employment contingent upon successful completion of a comprehensive background check and reference check. -may require a pre‑employment drug screen if applicable.