Part-time Retail Store Parts & Delivery Specialist

Overview

Customer-service and delivery specialist handling battery parts, installations, and sales

Key Responsibilities

• inventory entry
• battery installation
• order delivery
• invoicing
• stock management
• customer service

Tasks

-Enters inventory data into computer using various data entry devices and keeps data organized so that it is easily accessible at any time. -Performs work on weekends and evenings, including store opening/closing duties as needed to meet applicable deadlines. -Processes exchanges, returns, warranties, and core transactions in accordance with company policy. -Performs daily operational tasks, keeping retail space and battery charging stations clean and organized. -Ensures all inventory counts, stock adjustments, and store-to-store transfers are processed in a timely manner. -Maintain a clean store and professional appearance. -Recommends improvements in product placement, packaging, shipping, service, or billing methods and procedures to prevent future problems. -Installs vehicle batteries in accordance with diagrams, sketches, operation manuals, and manufacturer’s specifications, and performs other in-store services for customers. -Maintains invoicing sales, accepting payment, and processing credit cards while securing accurate transactions. -Delivers local commercial account orders (batteries, accessories, etc.) as needed, following all state traffic laws. -Greets and assists customers by telephone or in store to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints in a professional manner. -Follow security procedures when entering and exiting the building for the safety of themselves and others. -Follow all safety guidelines, complete safety training, and utilize Personal Protective Equipment (PPE).

Requirements

• microsoft office
• salesforce
• counterpoint
• high school
• customer service
• driving

What You Bring

-1+ year of retail customer service experience, preferably in automotive parts. -Must have attention to detail with an eye for accuracy. -Able to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs. -A score card that reflects performance in areas such as daily sales, customer satisfaction, and issue resolution. -Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction. -High School diploma or GED required. -3+ years of driving experience. -Must be 18 years of age or older. -Proficiency in Microsoft Office Suite, Salesforce, or Counterpoint preferred. -Ability to work collaboratively with other departments toward the greater good of the organization. -Ability to adapt to a fast-changing environment. -Reliable attendance and punctuality. -Must pass a background check and drug screen and have a valid state driver’s license. -Capable of organizing his/her own work and work independently, with limited supervision. -Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices. -Driving record that meets the company mandated driving eligibility requirements. -Strong communication, problem solving, and analytical skills. -Ability to work a variety of shifts.

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Benefits

-Company 401K plan with 100% match on the first 4% of employee contributions. -Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one. -We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts. -Employee paid dental and vision insurance that starts on day one. -Medical and dependent care Flexible Spending Accounts (FSA) available. -Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees! -We offer employee paid accident, critical illness, and hospital indemnity insurance. -Advancement opportunities. -Three medical plan options with employer premium contribution that start on day one. -Training and mentoring – Learn from our experts in the industry. -Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP). -Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually. -8 paid holidays.

About Concentric Power Services

-A national leader in distributed power services with a legacy spanning two decades -Maintains forklift batteries, backup generators, UPS units, and energy storage systems coast-to-coast -Offers flagship solutions like GuaranteedPOWER® contracts and the automated PowerHIVE™ system -Expanded into data centers, utilities, and telecom through strategic acquisitions (CPS, Mesa, etc.) -Delivers critical infrastructure projects including battery energy storage, microgrids, and forklift programs for logistics and manufacturing facilities

Sector Specialisms

Security Clearance

-must pass a background check and drug screen