Jr. IT Infrastructure Engineer

Overview

Provides hands‑on IT/OT support, networking, security, and field assistance.

Key Responsibilities

• ot support
• patch management
• network monitoring
• firewall administration
• vpn configuration
• hardware installation

Tasks

-Travel to satellite offices, warehouses, and remote field sites to assist with IT and OT support. -Support inventory tracking and licensing for field and OT devices. -Perform quarterly patching, firmware upgrades, and support cybersecurity in OT upgrades and capital projects. -Document tasks performed and communicate effectively with teammates and stakeholders. -Work closely with the IT Infrastructure Lead and Business System Manager to support infrastructure and cybersecurity initiatives. -Help update network diagrams, system architecture documentation, and step by step guides. -Help monitor network health, performance, and traffic under the guidance of senior resources. -Follow and document troubleshooting and escalation procedures. -Assist with troubleshooting data and communication network issues, including cellular, satellite, and radio (e.g., SIM card swaps, modem setup, and IP assignments). -Assist with monitoring the performance of control systems to ensure operational status and compliance. -Help maintain cybersecurity standards, procedures, and documentation for IT and OT systems. -Support firewall administration tasks, including basic configuration updates and monitoring alerts, ensuring alignment with security best practices and organizational goals. -Assist with site visits for audits, incident response, and remediation tasks as needed. -Identify recurring issues and propose potential solutions while escalating more complex problems to senior resources. -Provide end-user support for IT and OT systems and maintain related documentation. -Help configure VPNs, radios, and cellular devices used in field networking. -Participate in R&D and compliance validation activities by gathering information and testing solutions. -Execute assigned tasks independently with minimal direction. -Assist in implementing security controls on new or existing systems as directed. -Assist with installing, configuring, and maintaining IT hardware, including servers, network devices, and Azure resources. -Works Monday-Friday schedule with extended hours to support 24/7 operations, including on-call rotation covering nights/weekends/holidays.

Requirements

• ccna
• cissp
• tcp/ip
• bgp
• azure
• wireless

What You Bring

-Knowledge of wireless networking standards, access points, and wireless security protocols. -Proficiency in diagnostic techniques to identify and resolve network issues. -Strong organizational skills and ability to document work clearly. -CCNA – Networking -Up to 15% travel -1+ year of exposure to cybersecurity practices. -Ability to travel across Texas-area field locations. -Proficiency in TCP/IP, DNS, DHCP, BGP, MPLS, and other routing and switching protocols. -Experience in designing and implementing network infrastructures, including LAN, WAN, VLAN, and VPN configurations. -1+ years of experience with: Networking, Identity Access Management (IAM), Group Policy Object (GPO), O365, and Azure. -Understanding of Industry Specific Standards such as DOT and API. -Hands-on experience with IT equipment setup and configuration. -Familiarity with routers, switches, firewalls, and network monitoring tools. -Certified Information Systems Security Professional (CISSP) -Willingness to answer after-hours calls when on rotation.

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About Whitewater

-A leading provider of energy infrastructure solutions, with a focus on natural gas, crude oil, and water. -Develops, builds, and operates midstream assets including pipelines, gathering systems, and processing facilities. -Founded with the mission to support the growing energy needs across North America. -Known for its innovative, cost-effective solutions, having built a robust portfolio of projects spanning key energy-producing regions. -Projects often involve complex logistics, requiring precise coordination to deliver reliable infrastructure solutions. -Committed to operational excellence and safety, setting it apart in a competitive, rapidly evolving industry.

Sector Specialisms