Technical Support Engineer

Overview

Provide remote technical support for EV charging customers, handling tickets and troubleshooting.

Key Responsibilities

• ticketing
• issue resolution
• troubleshooting
• customer support
• team collaboration

Tasks

They are looking for a Technical Support Engineer who will be responsible for working with customers through their ticketing systems to resolve issues and troubleshoot. You will also collaborate with other teams to ensure customer fulfillment.

Requirements

• software
• startup
• cloud
• sql
• zendesk
• 5-8 yrs

What You Bring

-Background in Software. -Startup experience highly preferred. -Strong experience with Production Environments(Cloud Based), Database concepts(SQL) , and Ticketing Systems (Zendesk/Jira). -5-8 years’ experience

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Benefits

The successful candidate will be joining one of the most exciting companies working on EV Charging as they look to expand and further their progression. This is a huge opportunity to join a company with remarkable growth in a position that will take your career to the next level, working on some of the most innovative projects within the Electric Vehicle Charging space.

About Piper Maddox

-Founded in 2015 and headquartered in London, Piper Maddox has grown into a global clean-energy recruitment specialist. -Born to serve the renewable transition, it places professionals in solar, wind, storage, hydrogen, and e-mobility projects. -Their footprint spans major clean-tech hubs: UK, Benelux, Nordics, DACH, North America, and now expanding in Miami. -They maintain niche divisions—solar, storage, hydrogen—each led by dedicated specialists, delivering deep domain hiring.

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