Department Coordinator

Overview

Coordinate technician scheduling, job tickets, and admin tasks for field services.

Key Responsibilities

• troubleshooting
• scheduling
• ticket management
• work orders
• estimating
• reporting

Tasks

-Provide assistance to field techs with technical/mechanical troubleshooting/problem solving -Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing -Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets -Create and maintain service tickets to ensure service dates are met. -Run, review and manage department reports to ensure department is meeting customer expectations and commitments. -Assist with billing paperwork and meeting customer billing document requirements -Provide accurate work orders and picking lists to the warehouse for inventory pulling -Work with estimating team to provide service quotes when required.

Requirements

• communication
• customer service
• microsoft office
• time management
• door industry
• high school

What You Bring

-Must have excellent communication skills and focused on customer service. -Experience using Microsoft Office Suite (preferred) -Must have good time management skills, be organized, and have the ability to multi-task. -Experience in the door industry (preferred) -Experience in a dispatch or other high volume administration field is a plus but not required. -High School diploma or equivalent.

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Benefits

-401k retirement plan: Including an employer match! -Company paid: Life insurance, short-term disability, & long-term disability -Floating Holidays: Up to 2 floating holidays per year -Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! -Medical, dental, and vision options: Available on the 1st day of the month following your start date! -Competitive compensation: Including annual performance evaluations! -Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

About Dh Pace Company, Inc.

-Specializes in installation, repair, and maintenance for commercial, residential, and industrial properties. -Offers a wide range of products, including doors, automated systems, and security solutions. -Plays a crucial role in the built environment, supporting new construction projects and ongoing maintenance. -Provides responsive service through a team of skilled technicians nationwide with a robust network of offices and partnerships.

Sector Specialisms

Security Clearance

-successful completion of references, employment verifications, background check, and drug screen required.