Contract Support Manager - Rubery

Overview

Support operations, reporting and admin for contracts at 14forty on a part‑time basis.

Key Responsibilities

• it service
• contract docs
• kpi reporting
• client relations
• travel coordination
• meeting support

Tasks

-Manage IT service requests and the reward & recognition voucher scheme (in line with HMRC and Compass processes). -Maintain accurate contract documentation and support with contract variations. -Handle queries and calls promptly and professionally. -Maintain personnel files (P files). -Deliver excellent customer service and ensure high standards of accuracy in all reporting. -Arrange travel and accommodation for the management team. -Build effective relationships with clients, account teams, and central departments. -Support internal and external meetings, including minute taking and document management. -Prepare client review packs, KPI statistics, and quarterly performance reports with trend analysis (Excel, PowerPoint, etc.).

Requirements

• facilities management
• excel
• powerpoint
• leadership
• reporting
• problem solving

What You Bring

-Previous facilities management experience -Strong IT skills - in particular Excel & Powerpoint -Strong leadership and operational management skills -Previous expose to management reporting -Excellent problem-solving and decision-making abilities -Strong communication and stakeholder management skills -Good commercial acumen

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Benefits

-Free parking and EV charging -Free breakfast and lunch available on site -Starbucks coffee outlet

About 14Forty

-Founded with a vision to provide exceptional facilities management solutions across various sectors. -Delivers integrated services that cover everything from building management to energy services. -Known for tailoring solutions to fit specific sector needs, from healthcare to education and beyond. -Works on large-scale projects that require expert handling of complex facilities and infrastructure. -Has established itself as a leader in both technical expertise and customer service in the industry. -Typical projects include managing multi-site campuses, energy optimization programs, and large office facilities. -Strong presence in the industrial and commercial sectors, offering tailored services to meet evolving needs. -A trusted partner for businesses requiring both strategic planning and day-to-day facilities management.

Sector Specialisms