Revenue Enforcement Operations Supervisor

Overview

Supervises daily ops of revenue enforcement team, staffing, QA, compliance, and customer service.

Key Responsibilities

• payroll monitoring
• customer research
• payment plans
• reporting
• qa/qc
• staff training

Tasks

-Monitors staff payroll. -Research customer balances, prepare customer spreadsheets and payment plan agreements. -Provides required reports and service center activities to representatives of the contract and TransCore Management. -Look for ways to improve effectiveness by implementing new ideas and more efficient approaches. -Organizes the daily operations of the Compliance/Legal Pursuit team, working with the financial analyst to provide all necessary customer information to the Legal team. -Ensures that service requirements are protected and accounted for in accordance with set standards. This includes processing payment plan requests, check payments, inbound phone calls and image verification. -Performs QA/QC on staff work. -Conducts staff performance reviews. -Handles escalated phone calls and customer issues. -Assists with hiring, supervising, training, and monitoring the daily activities of all Revenue Enforcement Customer Service staff.

Requirements

• microsoft office
• independent
• communication
• coaching
• adaptability
• analysis

What You Bring

-Ability to work independently with minimal supervision. -Proficiency in using Microsoft Office products in a networked environment. -Ability to manage multiple priorities and easily adapt to change. -Excellent interpersonal and communication skills, including the ability to communicate information and ideas verbally and in writing. -Regular and predictable attendance is essential. -Prior coaching, job training and supervisory experience. -Ability to analyze and interpret information to make independent decisions.

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About Transcore

-Evolved into a global provider of transportation solutions, now deploying express lanes, toll systems, and smart traffic networks. - Expertise spans electronic tolling, intelligent transportation systems, RFID-based access control, and customer service centers. - Has delivered projects like open-road tolling conversions, major express lane installations, and airport access systems. - Standout facts include operating toll customer service centers internationally and integrating vehicle-to-vehicle initiatives.

Sector Specialisms