Customer Care Specialist - Industrial

Overview

Promotes sales and supports customers for CSA testing and certification services.

Key Responsibilities

• crm management
• proposal prep
• event coordination
• quotation follow-up
• client outreach
• sales support

Tasks

-Follows up on open quotations and sales opportunities. -Researches customer accounts, identify opportunities for growth & generate interest. -Supports the Sales process by providing preliminary information to prospective contacts/leads and current customers. -Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts. -Promotes CSA services by contacting current clients whom are using our competitors and other various testing and certification agencies. -Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services. -Contacts current customers and promotes CSA certification and testing services for new business opportunities. -Assists and supports Strategic Account Managers in their annual goals to increase bookings. -Maintains input of new/existing client information into CRM- Salesforce. -Prepares proposals and provides support for customers, including Notices and FIR Findings.

Requirements

• salesforce
• workday
• excel
• customer service
• 3-5 years
• post-secondary

What You Bring

-Excellent phone and customer service skills. -3-5 years of Sales or Marketing experience. -Post-secondary education required. -Detail oriented and able to handle multiple tasks. -Understanding of CRM- Salesforce and Workday is a plus. -Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications. -Excellent verbal and written English communication skills. -Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests. -Knowledge of the TIC and Safety Certification industry is a plus.

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About Csa Group

-Through its non-profit standards arm and commercial testing, inspection, and certification subsidiaries, it generates revenue while advancing technical standards. -Typical projects include certifying household products, industrial equipment, energy systems, and medical devices to rigorous safety and performance standards. -Sector specialisms span quality codes & standards, testing & certification, energy efficiency, cybersecurity, industrial and hazardous locations, medical and laboratory equipment, and building products. -Notably accredited by the Standards Council of Canada, its iconic registered mark signals independent validation of safety and compliance. -An unusual fact: its testing arm funds its standards mission, enabling a self-sustaining model blending commercial and public good.

Sector Specialisms