Hotel General Manager

Overview

Manages all hotel operations, staff performance, guest service and ensures quality standards.

Key Responsibilities

• staff management
• guest relations
• operations oversight
• scheduling
• compliance
• on‑call

Tasks

-Refrains from eating, drinking, or smoking in the presence of guests -Follows a position’s job description whenever working that position -Makes sure front desk staff, executive housekeeper, housekeepers, maintenance person, & van drivers are all performing as specified in detail on their job descriptions -Considers all liability issues first and foremost before making any decision -Covers other areas of the hotel as needed -Creates a productive working environment for employees -Works with the assistant general manager to complete any duties assigned only if the GM does not have sufficient time to perform these duties himself/herself -Ensures messages are clear and understood and individual communication needs addressed -Develops a personal schedule and organized system to complete job activities on time -Follows Company's Hotels employee handbook for rules and regulations -Adheres to all Company's Hotels Standards of Conduct policies & procedures -Coaches and counsels, hires and fires appropriately in accordance with forecast -Is on call 24 hours a day, 365 days a year -Deals with employees and guests in a fair and consistent manner -Takes personal ownership for the day-to-day operations of the hotel and quality of service delivered -Offers alternate solution if guest demand cannot be met -Arrives to work on time; gives advance notice when absence is anticipated -Ensure that guest call back program is in place and repeated -Addresses all problems & issues with the managing partner of that hotel (all purchasing, marketing, and personnel responsibilities are with the GM and the managing partner of that hotel, as well) -Reminds front desk clerks daily of the importance of marketing duties such as discount coupons, referring other Company's hotels, marking all walkouts, franchisor promotional items, courtesy call backs, and making notes of any new commercial customers checking in so that a new account can be opened -Ensure pantry is stocked and business center and HSIA is in good order -Responds promptly to any guests’ inquiries or complaints (if reasonable) by either doing it himself or herself or delegating an employee to help -Acknowledges every guest with eye contact, nod, & greeting

Requirements

• general manager
• branded hotels
• 2-4 years
• hospitality
• leadership
• communication

What You Bring

-Maintains a positive attitude during interactions with guests, vendors, and employees -Thinks through questions or problems and determines appropriate solution -Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger -Highly organized with excellent attention to detail -Must have been a worked as a General Manager directly or indirectly with Branded hotels or it Subsidiaries like (Wyndham, Hilton, Marriott, Choice, IHG) -High School Diploma or equivalent -2-4 years in hospitality management -Maintains excellent communication with employees and the corporate office. -Must have Handled both Hotel Customer/guest and Hotel Staff members -Is honest with all employees & guests; helps other employees when needed -Grooms properly by displaying healthy personal hygiene & wearing proper uniform (no jean pants) with name tag -Degree in Business Administration, Hospitality Management or related field is preferred -Demonstrates a commitment to servicing the guest; takes initiative to speak to a guest -Strong leadership and team-building skills -Excellent communication and interpersonal skills

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