Bilingual Account Supervisor

Description

• Adhere to all safety and security protocols established by the company, clients, and regulatory agencies.
• Ensure effective scheduling and time management across all cleaning activities.
• Provide coaching, counseling, and disciplinary action to staff in accordance with company policies.
• Build and maintain strong working relationships with clients and ABM team members.
• Serve as a professional role model for the team, demonstrating integrity and leadership.
• Identify and resolve issues related to service quality and customer satisfaction.
• Enforce company policies regarding employee conduct, issuing verbal and written warnings as necessary, and recommending progressive disciplinary actions to management.
• Respond to client staffing adjustments, accommodating increases or reductions as needed.
• Promote a safe and secure work environment while fostering employee development through ongoing training initiatives.
• Lead and manage a team of cleaning personnel, including scheduling, training, and performance oversight.
• Conduct regular inspections to verify that cleaning tasks meet established cleanliness and safety standards.
• Direct and monitor all cleaning operations to ensure efficiency and quality standards are met within the assigned department or area.
• Maintain accurate documentation of work performed, including labor hours, materials used, and incident reports.

Requirements

• Proficient in Microsoft Office and other standard computer applications
• Strong oral and written communication skills
• High energy and a strong commitment to delivering quality service
• Proven ability to collaborate effectively with Korean teams, whether based in the U.S. or Korea, fostering strong cross-cultural partnerships.
• Strong active listening skills and attention to detail
• Proven ability to train, lead, and develop team members effectively
• Prior experience in a manufacturing or active construction environment is highly preferred
• Ability to read and interpret safety guidelines, operating procedures, and policy manuals
• 1–2 years of experience supervising personnel in an operational setting
• Bilingual proficiency in Korean and English, with fluent reading, writing, and speaking abilities

Benefits

• Flexible availability, including the ability to work holidays and weekends as needed

Training + Development

Interview process

Visa Sponsorship

Security clearance