Office Admin Coordinator

Overview

Assist service coordinator with scheduling, billing, client support, and technician coordination.

Key Responsibilities

• database management
• service monitoring
• quality evaluation
• provider directory
• client scheduling
• materials ordering

Tasks

-Interact with clients who are not satisfied, putting service and communication techniques into practice, and resolving any conflicts professionally and answering inquiries respectfully. -Schedule appointments for clients, answer phones and track clients’ service records. -Assess the service needs of clients and connect them with the correct provider. -Maintain good relationships with service providers and clients to keep customer base. -Evaluate the quality of all services and identify areas that need improvements. -Ensure each client is given the necessary services and follow up to fill ongoing service needs. -Create and maintain a database of clients and client needs. -Monitor the services being provided and stay up to date on any services being introduced or discontinued. -Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy. -Create and maintain a directory of service providers and resources. -Expand the list of resources and providers to ensure there are no gaps in services. -Answer telephones and respond to email inquiries in the office. -Order any materials needed for the required service.

Requirements

• microsoft office
• customer service
• problem solving
• critical thinking
• communication
• organizational

What You Bring

-Excellent customer service and problem-solving skills. -Prolonged periods sitting at a desk and working on a computer. -Excellent critical thinking and problem-solving skills. -Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel. -High quality organizational skills. -Industry experience or related customer service experience required. -The ability to build relationships and coalitions within the community. -Excellent verbal and written communication skills. -Previous administrative experience preferred. -Bill completed service SRs for local accounts. -The ability to work well under deadlines and to multitask.

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Benefits

-401K with employer match -Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees -Medical, dental, vision -Training and Career Development -Company vehicle (if job applicable) -Excellent pay -Paid vacation and company holidays -Company paid life insurance -Company paid short-term disability

About Pye-Barker Fire & Safety

-Its business model blends full‑service fire protection—extinguishers, sprinklers, suppression, alarms, special‑hazards systems—with integrated security and monitoring. -Typical projects range from installing sprinkler systems in commercial high‑rises, retrofitting suppression systems in food‑service kitchens, to deploying fire alarms and security in petrochemical plants and airports. -Specialist sectors include healthcare, hospitality, aviation, government, petrochemical, utilities, food services, and residential markets. -Unusually, the company preserves the legacy brands and teams it acquires—continuing local identities while leveraging national scale. -Strategic acquisitions often span from niche sprinkler firms to alarm & suppression experts, enabling rapid entry into new states and service areas.

Sector Specialisms