技术支持工程师
Midea Group
Global tech group making smart home, HVAC, robotics, industrial and digital innovation solutions.
Deliver HVAC technical support, training, and parts supervision for call center operations.
10 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years)
Full Time
Dallas County, TX
Field
Company Size
198,432 Employees
Service Specialisms
Engineering
Product Development
Manufacturing
Research and Development
Technology Solutions
Supply Chain Management
Automation
Logistics
Sector Specialisms
Smart Home
Electromechanical
HVAC & Building Technologies
Robotics & Automation
Digital Innovation
Air-conditioning & Refrigeration
Living Appliances
Components and Parts
Role
Description
training coordination
hvac training
call supervision
parts management
call operations
technical support
To ensure the most accurate and up to date technical information is retrieved, built into training, and delivered/presented. To supervise the overall operations of the Call Center and parts departments. To work closely with Call Center leadership to deliver a high-level experience to our customers and consumer through parts, Call Center interactions and technical support.
- Coordinate and lead training classes at the Dallas office and in the field.
- Conduct training sessions on HVAC equipment for sales teams and field service technicians.
- Supervise calls to provide technical assistance and guidance to customers and internal teams.
- Provide support for parts supervision to ensure accurate inventory management.
Requirements
travel
3 years
bachelor's
hvac
troubleshooting
communication
- Ability to travel to conduct field training sessions as needed.
- Minimum of 3 years of experience in technical support for HVAC equipment
- Bachelor's degree in HVAC technology, engineering, or related field experience
- Strong knowledge of HVAC systems, components, and troubleshooting techniques.
- Excellent communication and presentation skills
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
Founded in 1968
Year Established
The company was established in the late 1960s, marking the beginning of its global journey.
Over 200 Countries
Global Presence
Operates internationally, contributing to major projects worldwide.
~277th Fortune 500
Global Ranking
Ranked among the top 500 global companies by revenue.
400+ Billion RMB
Annual Revenue
Generated significant revenue, reflecting its market leadership.
- Transformed from a local appliance maker into a global tech powerhouse.
- Expanded beyond home appliances into HVAC, robotics, building technologies, industrial components, and digital services.
- Partners on major projects like HVAC systems for Brazil’s Olympic and World Cup stadiums.
- Operates across diverse business units: smart home appliances, industrial automation, building systems, robotics, and logistics.
- The world’s largest manufacturer of home appliances, leading in air treatment, cooling fans, rice cookers, and microwaves.
- Carved a niche in industrial robotics through bold acquisitions of KUKA and Toshiba’s appliance division.
- Sustains cutting-edge R&D with tens of thousands of patents, dozens of innovation centers, and billions in investment.
- Its reach includes flagship brands like Little Swan, COLMO, Eureka, and Welling, selling both its own and OEM products.
- Manufactures tens of millions of microwaves annually, many sold under global brands.
Culture + Values
- Creating Value for Customers
- Technological innovation
- Consumer‑first technology
- Integrity and compliance
- Global teamwork
Environment + Sustainability
280 MW Photovoltaic
Distributed Energy Systems
Installed 280 MW of distributed photovoltaic systems by end of 2023, generating over 220 million kWh annually.
30% Green Power Target
Green Energy Utilization
Targeting approximately 30% of power from renewable sources by 2030.
200k+ GHG Reduction
CO2 Emissions Cut
Reduced total greenhouse gas emissions by over 200,000 tons in 2022 compared to 2021.
160k+ Tonne Recycling
Recycled Materials
Recycled over 160,000 tons of used appliances in 2023, reducing plastic use by 670 tons in laundry appliances.
- Green Strategy pillars: Green Design, Green Procurement, Green Manufacturing, Green Logistics, Green Recycling, Green Service
- Peak carbon emissions by 2030; achieve carbon neutrality by 2060
- 14 national green factories established; 215 million kWh photovoltaic capacity in 2022 (+48% year-on-year)
- 2023 invested RMB 132 million in energy saving/emission reduction; implemented 1,875 energy-saving projects
- 2023 green electricity purchases of 7.44 million kWh
- Shunde factory gas-to-electricity project cut 1,511 tons CO₂ emissions
- Sold 3.75 million R290 refrigerant products over 3 years → 1.63 million tCO₂e avoided
- Committed to SBTi and 1.5 °C-aligned targets via subsidiary from Jan 2024
Inclusion & Diversity
May 2023
Joined UN Global Compact
Committed to human rights and labor principles.
2022
ESG Report Released
Included analysis of labor standards and climate risks.
May 2022
ESG Committee Established
Oversees social aspects of the company's operations.
- No publicly available gender ratio or related statistics
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