Airside Experience Leader - SDL

Overview

Lead the airside team to ensure safe, efficient guest services and ground operations.

Key Responsibilities

• fuel handling
• equipment operation
• cargo loading
• safety compliance
• guest service
• shift supervision

Tasks

-Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are always met. Services include, but not limited to, cargo service operations, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing. -Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation. -Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport. -Maintain safe, clean, and secure ramps and operations. -Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks. -Load and unload luggage and other cargo into/out of aircraft and from/into the private aviation terminal (PAT), guest vehicles, or other modes of transportation. -Offer safe, convenient, and courteous transportation when driving shuttle vehicle with guests, luggage and cargo. -Abide by emergency response procedures when/if critical events occur. -Coordinate, assign duties, and provide shift supervision to qualified Airside Experience Specialists and/or Associates on shift. -Serve as a resource on all guest service matters and as an escalation point for guest inquiries. -Provide on-the-job training and assistance to Airside Experience Specialists and/or Associates. -Stop work when an unsafe condition or act is likely to cause harm to people, the environment, our assets, or to our reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition. -Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders. -Monitor the performance of Airside Experience Specialists and/or Associates to ensure technical accuracy, demeanor, and adherence to Company policies and procedures. Correct performance as needed and alert management to any ongoing concerns. -Create accurate records pertaining to time worked and activities and services performed. -Provide professional and friendly guest service while showing a positive and helpful attitude to everyone at all times ensuring our guests always receive an exceptional experience. -Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, and other freight handling equipment. -Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.

Requirements

• high school
• driver license
• aviation experience
• computer skills
• leadership
• multitasking

What You Bring

-Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate and act on guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. -Must possess a valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs. -Minimum of 18 years of age. -Critical Thinking / Reasoning Ability: Ability to use rational thought to analyze and evaluate information, and to make informed decisions in a fast-paced environment. -Math Skills: Ability to perform simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time). -Communication Skills: Able to use telephone, fax, two-way radio, email, and text messaging to contact guests, crew members, team members, or emergency personnel. Ability to speak effectively before groups of guests or team members and present information and respond to inquiries. -Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel. -High School Diploma or General Education Degree (GED). -Leadership Skills: Ability to assign tasks wisely, provide feedback to improve performance, and motivate others. -Trained and signed off to perform specialty responsibilities (e.g. oil and oxygen service for aircraft) and other required certifications (e.g. towing, deicing) as required by base specific operations. -Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail. -One (1) to two (2) years of experience and/or training in aviation or cargo operations or an equivalent combination of education and experience is required. -Computer Skills: Ability to use a computer and email, including pass computer-based training modules, and ability to learn company software. -Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies. -Task Management: Ability to successfully and timely complete Signature’s training programs. -Physical Ability: Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, freight handling equipment, and cars. Must be able to perform various functions safely and efficiently (e.g., fueling, de-icing) from elevated heights. -Must be able to exercise good judgment and follow directions/directives from supervisor/management. -Must be legally authorized to work in the jurisdiction of employment. -Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests. -Ability to pass a color vision test for purposes of inspecting aviation fuel. -Language Skills: Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing. Ability to write routine reports and correspondence.

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Benefits

-Paid time off -Tuition reimbursement -Disability Insurance -Training and Development -Life Insurance -Identity Theft and Legal Services -Medical/prescription drug, dental, and vision Insurance -Paid Maternity Leave -Flexible Spending Accounts -Critical Illness, Hospital Indemnity and Accident Insurance -Employee Assistance Program (EAP) & Perks -Health Savings Account

About Signature Aviation

-With a rich history of providing exceptional fuel services, ground handling, and aircraft maintenance, the company serves thousands of clients worldwide. -Operates across major airports, offering comprehensive services that cater to both private and commercial aviation. -The company's expertise spans fueling, maintenance, concierge services, and more, making it a go-to partner for aviation professionals. -Noteworthy for their innovation, Signature Aviation also invests in sustainable technologies and solutions that benefit both their clients and the environment. -With an extensive global footprint, Signature Aviation is consistently ranked among the top service providers in the aviation sector.

Sector Specialisms

Security Clearance

-must pass company criminal and motor‑vehicle background checks, drug tests, and airport security badge requirements.