Service Delivery Consultant

Overview

Lead HR service delivery, improve processes/system, coach global team, drive projects.

Key Responsibilities

• people analytics
• service delivery
• system improvements
• hrms sme
• training delivery
• project support

Tasks

-Support the Senior Service Delivery Consultants in delivering the HR People Services objectives. -Supporting with people analytics and data story telling regionally. -Ensuring expectations within the People Hub around service delivery are met via the Service Delivery Framework (customer experience and change management programme). -Deliver training and coaching to the People Hub and wider HR teams. -Represent the UK&E region in global forums. -Act as an escalation point for the People Hub and UK HR functions acting as SME and first point of contact for resolving complex system and process queries. -Collaborate with HR, IT, and business units to ensure seamless and meaningful employee journeys. -Working with the Senior Consultants and global HR colleagues to ensure HR efficiencies align with global priorities. -Supporting / spearhead on HR projects and campaigns. -Lead / support on HR-related projects. -Pro-actively identify and deliver system improvements to optimise service delivery with business efficiencies and user experience. -Drive continuous system and process improvements utilising data evaluation and customer engagement where possible. -Consult on best practice of the HRMS system product Subject Matter Expert (SME) with the HR function (Workday, Oracle & Service Now Pro and others). -Work with global corporate colleagues, sharing best practice and driving changes that meet regional requirements fit for the future. -Provide HR System consultancy services for future systems development.

Requirements

• uat
• data analytics
• project management
• microsoft co-pilot
• gdpr
• stakeholder communication

What You Bring

-Project Coordinator experience. -Strong ability to handle sensitive data within GDPR guidelines with strong confidentiality. -Experience in undertaking User Acceptance Testing. -Experience in working in a global HR model or an HR shared services environment. -Have a curious mindset and ability to proactively identify and drive process and system improvements to completion. -HR and/or Data Analytics qualification preferred or equivalent experience. -Ability to dig deeper into problems to understand their root causes exploring all ranges of possibilities. -Project Management preferred or equivalent experience. -Effective time management, multi-tasking, and prioritization skills. -Analytical mindset, Experience in using data analytics to drive solutions to business challenges, presenting proposed recommendations. Ability to interpret feedback and engagement data. -Strong problem solver with technical knowhow, utilising systems and automation to provide solutions to business challenges. -Strong influencing skills, able to facilitate meetings and steer them to achieve objectives. -Experience in Microsoft co-pilot and AI to support streamlining HR processes, improve service delivery, and enhance employee experience. Apply data analytics and digital tools to drive continuous improvement, ensuring ethical use and compliance with data privacy standards. -Able to manage own time, multi-task, prioritise and re-prioritise tasks and the resilience to work through issues to conclusion. -Excellent stakeholder communication and relationship-building skills. -Support in producing consistent content across various formats including knowledge articles, emails and intranet maintaining consistency in tone, branding, and messaging.

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About Atkinsréalis

-Its tech‑forward Richland Technology Center supports robotics, digital and net‑zero innovation in energy and cleanup. -A nuclear engineering pioneer, it’s the owner’s engineer for U.S. small modular reactor projects and refurbishments. -A trusted tolls and highway consultant, it supports major state DOTs.

Sector Specialisms

Security Clearance

-may require uk security clearance; vetting by uksv with 5-year uk residency proof.