Plumbing Field Supervisor

Overview

Supervises field plumbing installations, ensuring quality, productivity, and customer satisfaction.

Key Responsibilities

• truck inventory
• quality assurance
• logistics coordination
• technical assistance
• productivity management
• customer satisfaction

Tasks

-Responsible for technician truck inventory that happens twice a year -Prepare and take action on reports detailing productivity, quality and customer satisfaction by job type and installation crew. -Assist with interviewing and hiring of installation plumbers -Maintain quality on installation jobs as measured by company standards, inspection pass rates and re-call rates. -Coordinate and schedule, manpower, materials and equipment for productivity -Assist with evening and weekend on-call coverage as necessary -Attend and/or facilitate meetings to train field staff on procedures and practices -Provide technical assistance to mechanics as needed -Professionally represent Hamilton Plumbing, Heating, A/C, and Rooter to our customers including with visual, verbal and written expressions. -Train and supervise field staff in installation methods and practices to achieve the above goals and to maintain safe practices. -Manage productivity on installation jobs by helping to coordinate logistics for materials and equipment and holding field staff accountable to job time frames -Visit and inspect jobs for training purposes and to verify quality and safe practices -Maintain customer satisfaction on installation jobs by ensuring thorough communication and as measured by customer surveys and referral rates. -Follow up with customers to address outstanding issues and ensure 100% satisfaction

Requirements

• microsoft office
• planning logistics
• supervisory experience
• safety awareness
• plumbing knowledge
• communication skills

What You Bring

-Intermediate proficiency with Microsoft Word, Excel and Outlook applications -Demonstrated ability to plan labor, materials and logistics to optimize productivity -Prior supervisory experience supervising/managing residential plumbing service technicians -Understanding and knowledge of hazards and safe practices on plumbing install jobs -Comprehensive knowledge of methods, materials and equipment used in installing plumbing systems including water heaters, water filtration, softeners, and day-to-day plumbing needs -Dental, vision, HSA/FSA -Strong verbal and written communication skills including timely follow-up on needs/issues

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Benefits

-Paid training and onboarding -401(k) with company match -Low-cost medical (as low as $5/week) -Company-paid life insurance -Ongoing technical, safety, and leadership training -13 days PTO + 8 paid holidays -Semi-monthly pay via direct deposit -Career growth across a national service network -Insurance available after 31 days -Take-home service vehicle + gas card

About Hamilton Plumbing, Heating, A/C, Rooter & Electrical

-Delivers reliable plumbing, heating, A/C, rooter, and electrical services. -Known for its expert technicians and 24/7 emergency services, handling everything from routine maintenance to urgent repairs. -Specializes in both residential and commercial projects, catering to a wide variety of needs. -Offers energy-efficient solutions that help customers save on utility bills while enhancing comfort. -A trusted partner in plumbing, heating, and electrical systems, focusing on both preventative and corrective services. -Has a strong reputation for delivering exceptional customer service, with numerous positive reviews and repeat business. -Has worked on large-scale projects, offering innovative solutions for complex systems and infrastructure.

Sector Specialisms

Security Clearance

-pre-employment drug screening and background checks required.