Resident Services Associate

Overview

Support senior associate in daily resident services & community operations.

Key Responsibilities

• portal updates
• inventory management
• maintenance logging
• key management
• parking management
• amenity booking

Tasks

-Update site-wide communications and the residents' portal with relevant updates. -Compile and maintain inventories, perform mid-term inspections, and ensure all homes are well cared for. -Assist with Parcelsafe deliveries and collections for our busy residential community. -Update inventory feedback and ensure any issues are promptly addressed. -Assist with open days, resident events, and community-building activities. -Provide the highest level of customer service to our residents and guests at Leodis Square, representing Dandara Living as one of the first points of contact. -Collaborate with the wider team to cover additional shifts when needed. -Conduct security walks as required to ensure a safe and secure environment. -Keep communal spaces clean, presentable, and inviting for residents and their guests. -Log maintenance issues and coordinate with the team to ensure timely resolutions. -Conduct move-in appointments, inventories, and meter readings for new residents. -Issue keys for new move-ins and manage key replacements as needed. -Manage vehicle parking records and address any noise complaints, escalating where necessary. -Manage bookings for resident amenity spaces, including our communal lounges and event areas. -Handle resident and guest enquiries, ensuring timely and effective communication.

Requirements

• arla
• irpm
• coshh
• microsoft office
• booking systems
• health safety

What You Bring

-ARLA, IRPM, or COSHH qualifications are desirable, but training will be provided. -Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as experience with booking systems or databases. -A strong understanding of health and safety requirements on site.

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Benefits

-££27,202 per year -25 days holiday + option to purchase up to 5 extra days -Cycle-to-work scheme -Employer matched pension scheme up to 5% -Life assurance x3 (with the option to extend to x4) -Health Assured Wisdom App -Quarterly recognition awards -My Benefits discount platform – access to hundreds of discounts at UK retailers, gyms, restaurants, and more -Health Hero digital doctor – 24-hour virtual medical support -Competitive parental leave -Employee Assistance Programme (EAP)

About Dandara

-A well-established global leader in the construction sector, recognized for delivering complex and impactful projects. -Founded decades ago, with a reputation for excellence driven by quality, innovation, and efficiency. -Operates across multiple continents, specializing in residential, commercial, and infrastructure development. -Portfolio includes iconic buildings, large-scale residential communities, and essential transport infrastructure. -Notable projects encompass cutting-edge residential complexes, sustainable urban developments, and high-profile commercial hubs. -Expertise spans various sectors, including industrial and transport, with a focus on long-term value. -Prides itself on fostering strong relationships with clients and partners, ensuring seamless project execution.

Sector Specialisms