Field Service Technician – Construction Equipment

Overview

Maintain, diagnose, and repair Caterpillar construction equipment on site.

Key Responsibilities

• customer service
• safety compliance
• vehicle eligibility
• confidentiality
• professional appearance
• meeting participation

Tasks

-Attend and participate in all meetings, training, and activities as required. -Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State, and maintain current motor vehicle liability insurance. -Keep the Manager continually apprised to assist in answering customer questions and problems when necessary. -Maintain company and product confidentiality. -Respond to all customer requests in a professional and courteous, timely and responsive manner. -Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism. -Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities. -Adhere to all Company policies and departmental procedures and rules.

Requirements

• equipment diagnostics
• troubleshooting
• industrial tools
• high school
• customer service
• 5+ years

What You Bring

-Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus. -Must be able to work well under occasional pressure or within work standards and deadlines. -Must be honest, reliable, and dependable, and display a positive attitude. -Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work. -Able to travel in an assigned region, and work overtime, weekends, and/or holidays, sometimes with short notice. Overnight travel may occasionally be required (averaging up to 25%). -Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position. -Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks. -Must have a basic set of industrial tools, including but not limited to industrial hand tools, air tools, torque wrenches, and multimeters. -All locations offer clean, safe working conditions; however, the position may work in situations where hazards may be present. Therefore, a detailed knowledge of equipment and engines is a must as well as a demonstrated proficiency in service and repair of equipment using standard safety procedures. -Must be able to work independently and/or with others in a team environment. -Excellent communication skills. -Five (5) or more years’ experience with equipment diagnostics and advanced troubleshooting on construction equipment. Candidates with limited equipment experience, but with strong engine experience will be considered. -Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job. -Possess and maintain a current, valid state driver’s license with a current DOT medical card as required for operating service trucks and for towing. -Communicate effectively, verbally and in writing. -Able to work flexible schedules, including nights, weekends and on-call hours as required, and must be able to work independently in remote locations. -Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed. -Able to lift up to 50-80 pounds occasionally. -Field Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer training preferred. High school diploma required. -Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.

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About Thompson Machinery

-The company grew from a GMC truck dealership into a premier Caterpillar dealer. -Expansion continued in the 1980s with acquisitions in Memphis and Mississippi, cementing its present-day territory. -Offers equipment sales, rentals, parts, and service. -Runs a full-service machine shop providing welding, line boring, waterjet cutting, and hydraulic repairs. -Includes a specialized power division—Thompson Energy Solutions—serving commercial, marine, and industrial generator markets. -Projects span road building, airport construction, waste management, forestry, mining, agriculture, and microgrid energy systems. -Consistently adopts new technology, such as Cat’s hydrogen-capable gensets and GPS-enabled compaction equipment. -Notable clients include major waste management, aggregates, and construction firms, highlighting its work in landfill compaction and site prep.

Sector Specialisms

Security Clearance

-pre-employment background check and drug screening required.