Customer Service Representative

Overview

Handle customer billing, payments, and service inquiries for water utilities.

Key Responsibilities

• call handling
• switchboard
• mail processing
• meter records
• payment processing
• customer service

Tasks

-Handles customer and field personnel calls and requests and completes such calls and requests or relays information as necessary to ensure timely resolution. -Greet and receive visitors at the building and direct them accordingly, -Operates telephone switchboard, handles incoming and outgoing calls and relays information as necessary. -Opens, routes and processes incoming mail. -Processes and maintains meter related and customer account records: including, but not limited to, field orders, to do's, Hi Lows, zero consumption, consecutive estimate reports. -Operates usual office machines and related customer service software/programs etc. -Receives payments for water bills from customers, balances cash drawers, and prepares bank deposits, and-transmittals daily. -Handles and completes customer inquiries concerning billing, meter reading/changes, AMI or other related reading equipment, collections, payments and payment processing, applications for service lines, and advises customers of tariff rate changes and any fees associated with billing or adjustments, etc. -Performs all other customer service related miscellaneous work as assigned by management including CS inbox responses, website responses, faxes.

Requirements

• shift work
• high school

What You Bring

-Shift work requirement: Monday - Saturday. -High School Diploma/GED is required.

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About Veolia

-Born as a water services pioneer in 1853, evolved into a global environmental leader. -A major merger with Suez in 2021 solidified its global presence and service capabilities.

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