Customer Service Specialist/ Sr. Sales | Retail | M&S | Al Ain - UAE

Key Responsibilities

• customer service
• team coaching
• visual merchandising
• fit services
• cash handling
• escalation management

Tasks

-Promote and ensure high-quality service in these specialized areas. -Coach and support the customer service team to meet performance goals. -Ensure displays meet the company's visual merchandising guidelines. -The Customer Service Specialist plays a crucial role in delivering exceptional service to enhance the shopping experience within Marks & Spencer's retail division. By effectively handling customer inquiries and complaints, supervising team operations, and maintaining visual merchandising, the role ensures high standards are consistently met. Additionally, the specialist manages key services such as Bra Fit, Suit Fit, and Barista, and oversees cash handling and transactions, contributing to both operational excellence and customer satisfaction. -Regularly check the store's appearance to maintain high standards. -Follow company policies to ensure accurate cash transactions. -Count and balance cash floats at the start and end of the day. -Oversee services like Bra Fit, Suit Fit, and Barista to meet customer needs. -Act as the first point of contact for escalated customer concerns, ensuring that all issues are resolved to the customer's satisfaction. -Collaborate with the Duty Manager to oversee daily department tasks. -Maintain a calm and positive attitude when handling difficult situations, demonstrating empathy and professionalism. -Provide professional and efficient customer service by addressing inquiries and resolving complaints in a timely and effective manner.

Requirements

• detail oriented
• communication
• cash handling
• team supervision
• customer service
• problem solving

What You Bring

-Attention to detail for maintaining visual merchandising standards. -Effective communication skills, both verbal and written. -Excellent verbal and written communication skills. -Experience in managing cash floats and financial procedures. -Ability to supervise and motivate a team effectively. -Strong customer service skills and problem-solving abilities. -Proficiency in supervising and coaching a team to achieve performance goals. -Familiarity with services like Bra Fit or Suit Fit. -Proven experience in customer service and problem-solving.

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