Lead Technician

Overview

Lead technician overseeing diesel equipment repairs, diagnostics, and team support.

Key Responsibilities

• diagnostics
• equipment repair
• product knowledge
• safety compliance
• employee relations
• performance review

Tasks

-Respond and follow up to employee issues and/or concerns. -Proactively seek employee feedback, anticipate problems and respond promptly. -Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. -Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility. -Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts. -Maintain a clean and safe working environment for all technicians. -Assist technicians with diagnostics as needed in repair, set-up, and warranty repair of equipment. -Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. -Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co. -Meet with Service Manager/Service Advisor on a regular basis to review department performance profitability, efficiencies, and personnel matters. -Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.

Requirements

• communication
• customer service
• mechanical
• maintenance
• computer
• diesel tech

What You Bring

-Excellent oral communication and written skills -Strong customer service skills -Ability to assemble and perform maintenance functions on equipment -Strong computer skills -Strong organizational and leadership skills -Graduation from related diesel technology program (preferred). -Previous supervisory or management experience preferred -Excellent mechanical skills

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Benefits

-Comprehensive benefits package -Training and development, as well as opportunities to grow within the organization -Eligible for profit sharing which is based on department profitability and individual performance

About Rdo Equipment Co.

-They offer a wide range of new, used and rental equipment across agriculture, construction, forestry, environmental cleanup, irrigation systems, and advanced surveying technology. -Their dealer portfolio features top manufacturers: John Deere, Vermeer, WIRTGEN Group, Topcon and Carlson—backed by parts, service and technical support. -They also integrate cutting-edge machine control and positioning technology to boost efficiency and accuracy on jobsites. -Despite their size, they emphasize local presence—each branch serves its region and supports communities through deep customer partnerships.

Sector Specialisms