R290656 Regional Workplace Experience Ambassador- Part Time

Overview

Deliver high-touch workplace support, ensure space readiness, and address employee questions and issues.

Key Responsibilities

• work orders
• space readiness
• help desk
• process improvement
• employee support
• stakeholder relations

Tasks

-Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed. -Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted. -Cultivate and maintain trusted relationships with end users and cross functional colleagues. -Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression. -Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information, and wayfinding. -Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette. -Serve as the main point of contact for the Workplace Experience team on the client site. -Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions. -Assist account leadership with administrative tasks as assigned. -Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant. -Act as the first line of response to user questions, troubleshoot issues, and follow up as required. -Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.

Requirements

• self‑directed
• escalation
• 2 years
• college degree
• real estate

What You Bring

-Must be able to serve as a self- directed manager at their client site and in their direct local region. This role will not have a direct manager located on site. -Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities -Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree

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About Cushman & Wakefield

-With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight. -Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management. -The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare. -A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.

Sector Specialisms