Network Operations Center Engineer

Overview

Advanced troubleshooting of escalated network and infrastructure issues

Key Responsibilities

• escalated troubleshooting
• network diagnostics
• vendor coordination
• ticket documentation
• root cause
• remote support

Tasks

The Level 2 NOC Engineer is responsible for advanced troubleshooting and resolution of complex network and infrastructure issues escalated from Level 1 support. This role does not include routine monitoring or first-response duties, but instead focuses on deep technical analysis, root cause identification, and collaboration with engineering teams and vendors to resolve persistent or high-impact incidents. The position operates during standard business hours (e.g., Monday to Friday, 8am–5pm). -Document all troubleshooting steps, findings, and resolutions in the ticketing system to support knowledge sharing and future incident prevention. -Receive and own escalated tickets from Level 1 NOC or Service Desk teams, providing in-depth troubleshooting for network, server, and connectivity issues. -Liaise with vendors and internal engineering teams to resolve complex or persistent incidents, including hardware failures, configuration errors, and service degradations. -Perform detailed diagnostics using logs, traces, and advanced tools to isolate faults across LAN, WAN, wireless, and security infrastructure. -Maintain and update technical documentation, runbooks, and troubleshooting guides. -Ensure all work complies with SLAs and internal quality standards. -Support field engineers and on-site teams with remote diagnostics and technical guidance as required. -Participate in root cause analysis (RCA) for major incidents, contributing to continuous improvement and problem management processes.

Requirements

• wireshark
• tcp/ip
• vlans
• troubleshooting
• ccna
• noc

What You Bring

Level 2 NOC Engineer (Troubleshooting-Focused, Standard Hours) -Proficiency with diagnostic tools (e.g., Wireshark, traceroute, log analysis). -Solid understanding of TCP/IP, routing protocols, VLANs, and authentication systems. -Strong experience in troubleshooting network devices (routers, switches, firewalls), server platforms, and enterprise Wi-Fi. -Excellent analytical and communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders. -Typically requires 3+ years in a NOC or network support environment, with relevant certifications (e.g., CCNA, CompTIA Network+) preferred.

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About First Point Group

-Specializes in staffing for telecommunications, data centres, technology, and energy & renewables sectors. -Operates globally with a multilingual team, serving clients in over 180 countries. -Provides comprehensive staffing solutions, including permanent and contract hiring, executive search, and workforce planning. -Recognized as a strategic workforce partner for large-scale projects and industry innovations. -Accolades include Best IT/Technology Recruitment Agency and contractor recruitment honors.

Sector Specialisms