Senior Manager, Product and Software-Mobile

Overview

Drive product vision, roadmap, and delivery for resident mobile app and web portal.

Key Responsibilities

• metrics reporting
• discovery research
• feature definition
• agile delivery
• behavioral tracking
• product strategy

Tasks

-Occasionally lift, carry, and move up to 10 pounds. -Define and track key success metrics; report progress to stakeholders with clarity and accountability. -Conduct structured discovery with residents—interviews, surveys, journey mapping, and usability testing—to identify pain points and new opportunities. -Translate discovery and analytics into clear problem statements, feature requirements, and hypotheses to test and validate. -Partner with design and engineering to deliver high-quality solutions through modern Agile practices, including sprint planning, backlog grooming, and iterative releases. -Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch. -Author and maintain clear internal documentation, release notes, and support materials for resident-facing features. -Own the product vision, roadmap, and strategy for both the resident mobile app and web portal, ensuring alignment with resident needs and business goals. -Instrument and maintain behavioral tracking via tools like FullStory, Amplitude, and Mixpanel, partnering with engineering to ensure data integrity. -Analyze engagement and retention metrics to identify areas of friction and opportunities to improve conversion, satisfaction, and loyalty. -Advocate for product-led practices across the organization, mentoring others in discovery, prioritization, and outcome-driven thinking. -Manage cross-functional product development workflows for mobile and web, ensuring alignment across engineering, QA, marketing, and customer experience teams.

Requirements

• bs degree
• product management
• ux patterns
• amplitude
• jira
• agile

What You Bring

-BA/BS degree or equivalent combination of certifications and relevant experience -Expertise in product discovery, including customer interviews, opportunity identification, and usability testing. -Clear and effective communicator who can influence without authority and bring stakeholders along. -Vision abilities required by this job include close vision, distance vision, and depth perception -Strong understanding of mobile and responsive web UX patterns, user flows, and design collaboration. -Familiarity with tagging/instrumentation planning and working with developers to set up data tracking systems. -Comfortable defining MVPs, writing detailed requirements, and managing end-to-end product delivery. -5+ years of product management experience, with 3+ years owning customer-facing mobile and/or web applications in a product-led company. -Frequently required to sit, talk, and hear. -Deep curiosity about customer needs, and a passion for building products that improve people’s lives at home. -Proficient in using product analytics tools such as FullStory, Amplitude, or Mixpanel to guide decision-making and define success metrics. -Strong technical acumen and business intuition to guide tradeoffs and prioritize ruthlessly. -Experience in Agile product development environments and tooling (e.g., Jira, Confluence, Figma). -Highly organized, adaptable, and motivated to lead with both vision and execution.

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About Tricon Residential

-Transformed from Tricon Capital into a major rental housing provider in North America. -Acquired Silver Bay Realty in 2017, building a strong reputation in the housing market. -Operates through a tech-enabled platform, enhancing efficiency and scalability. -Known for developing large-scale build-to-rent communities in Texas and California, expanding its reach. -Maintains a billion-dollar development pipeline in both the U.S. and Canada, driving continued growth.

Sector Specialisms