Customer Account Manager

Overview

Manage client relationships, sales, and service delivery for fire protection solutions.

Key Responsibilities

• contract management
• compliance
• fire systems
• inspections
• proposals
• client coordination

Tasks

-Work with finance and administrative teams to manage contracts, billing, and account records. -Identify and pursue new business opportunities within the assigned territory or customer base. -Assist clients in understanding and meeting compliance requirements. -Achieve sales targets and contribute to company growth. -Provide regular updates on fire protection systems and compliance requirements. -Stay informed about fire protection codes, regulations, and industry trends to provide accurate guidance. -Serve as the primary liaison between the company and customers, addressing inquiries, concerns, and requests. -Build and maintain strong relationships with new and existing clients. -Prepare and present tailored proposals for fire protection services and products. -Address customer feedback to improve services and relationships. -Monitor client accounts to ensure timely and high-quality service delivery, including inspections, maintenance, and installations. -Implement strategies to retain clients and enhance satisfaction through excellent service and communication. -Coordinate with service, inspection, and installation teams for seamless service delivery.

Requirements

• driver's license
• crm
• microsoft office
• high school
• scheduling
• fire protection

What You Bring

-Valid driver’s license with an acceptable driving record (required) -Proficiency in customer relationship management (CRM) tools and basic office software -Familiarity with local zip codes and geographic regions to ensure efficient scheduling -1 year scheduling experience (preferred) -2 years of customer service and computer experience -Organizational and problem-solving skills for managing multiple accounts effectively -Sales and negotiation abilities to drive business growth -Strong interpersonal and communication skills to build lasting relationships -High School Diploma or GED (required) -Ability to operate a computer -Ability to effectively read, write, and communicate in English with employees and customers -Knowledge of fire protection systems, services, and regulatory compliance -Must comply with SFP’s Drug and Alcohol policy and Background screening requirements, including customer-specific requirements based on contractual agreements -Advanced Microsoft Office experience (Excel, Word, Outlook) required

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Benefits

-Employee Assistance Program -Paid Vacation and Holidays -Medical Insurance -Long-Term Disability – Employer Paid -Employee Referral Program -401(k) Plan with Company Match -Vision Insurance -Dental Insurance -Flexible Spending Accounts -Short-Term Disability – Employer Paid -Life Insurance for Team Members and Dependents -Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity

About Summit Fire Protection

-Specializes in fire protection systems for a range of sectors, including commercial, industrial, and residential. -Offers a full range of services including design, installation, testing, and maintenance of fire protection systems. -Known for tackling large-scale projects like complex industrial facilities, high-rise buildings, and critical infrastructure. -Expertise spans across sprinkler systems, fire alarms, fire suppression, and life safety services. -Pioneers in using advanced technologies for fire protection, delivering reliable, cutting-edge solutions. -Operates nationally, with a reputation for providing exceptional customer service and high-quality solutions. -Has worked on high-profile projects in the healthcare, education, and manufacturing sectors, among others.

Sector Specialisms

Security Clearance

-must comply with drug and alcohol policy and background screening requirements, including customer-specific checks.