Sales Support Coordinator

Overview

Provides pre/post-order sales support and customer service to HVAC dealers.

Key Responsibilities

• customer service
• order management
• post‑sale support
• tool adoption
• warranty support
• issue resolution

Tasks

-Provide superior engagement for sales follow-up and customer service to both external and internal customers: -Assist with the maintenance and follow-up of open customer orders/sales support. -Provide technical post-sale support to the sales organization, including monitoring shipping, delivery and return status, as required. -Drive technology and tool adoption within customer groups and sales channels to utilize tools such as (training on tools is available: -Utilize Contractor Assist -- Pick-up Express -Support add-on sales opportunities when receiving and processing customer orders. -Handle incoming customer requests for orders and product information (equipment specifications and applications). -Work with Warranty Team to support customer claims and questions as needed. -Work with customers, sales, and internal/external suppliers to resolve issues as they arise. -Learn and adhere to the posted CE Team A7 Principles and ensure 100% Customer Satisfaction in each transaction.

Requirements

• salesforce
• hvac
• ecomm
• pc literacy
• communication
• problem solving

What You Bring

-Can work in a fast-paced environment and possess excellent organizational skills. -Highly motivated self-starter, able to work with minimal direction required from management. -Must possess desire to succeed and learn for future growth and development. -Exceptional written and verbal communications skills, complete with ability to follow through. -High sense of urgency, team-oriented, and strong interpersonal skills. -Utilize eComm tools-- Website and Mobile App, Salesforce -Ability to proactively solve problems and innovate when information is not readily available. -Demonstrated performance history and knowledge of the HVAC industry. A working knowledge of residential and commercial products, including replacement configurations, substitutions, and sell-up strategies, is highly desired. -PC and common software literacy required. -Excellent customer relations and customer service skills.

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Benefits

-WATSCO Ventures technology suite- Easy Stock, On Call Air, House call Pro, Credit for Comfort

About Carrier Enterprise

- Born from a joint venture with Watsco and Carrier, it began shaping HVAC distribution across North America. - Its typical projects include outfitting residential buildings and light‑commercial facilities with Carrier, Bryant and Payne systems. - Specializing in residential, commercial and light‑commercial HVAC markets sets it apart from heavy‑industrial or utility‑scale firms. - An unusual strength: its hybrid model combines local branches with digital platforms to ensure fast delivery and service. - Headquartered in Charlotte, NC, the company traces roots back to early 20th‑century HVAC innovation.

Sector Specialisms