Act as owner of all timely reactive and preventive maintenance activities being coordinated with the customer and regions
Actively feedback any improvement areas to outside of fluence service organization e.g. installation or engineering teams What will our ideal candidate bring to Fluence?
Respond to customer calls or alarms sent by the storage sites’ alarm system and identify the required actions or delegate/consult with technical experts within the Fluence organization
Be the remote owner of large-scale energy storage sites and operate as first and primary point of contact for all customer needs
Maintain accurate records of all site activity and create professional and high-quality service reports in our service platform
Provide remote diagnostic, troubleshooting and hands-on technical support
Actively identify and own process improvements to our growing service organization to reduce costs, increase response time, improve reliability, and improve quality of our services
Requirements
linux
inverters
scada
networking
bsee
remote troubleshooting
Ability to adapt to dynamic conditions and stay focused/execute on goals.
Experience in bi-directional inverters, HVAC and 1000V/high current DC systems.
Proven track record of remote troubleshooting.
Linux operating system experience for system administration, preferably using Red Hat/Fedora, Ubuntu, or Debian is a major plus.
Should be able to Work from our Bangalore office location on a 24/7 rotational shift.
Fundamental understanding of Networking
At least 2 years of related experience in electric utility or independent power producer experience within generation / operations / technical teams (Energy Storage, Coal, Gas, Solar, Hydro, Wind).
Own Safety culture and ensure safety is a priority during maintenance
Undergraduate degree preferred (BSEE, BSME, BSCE) or Licensed Electrician
Excellent MS Office; SCADA Experience & MODBUS Experience would be major plus.
Requires ability to physically bend, stoop, sit, stand, walk, reach, climb ladders/steps, & lift up to 40lbs.
Excellent interpersonal skills with both external customers and internal employees.
Must be willing to work in an environment that requires frequent phone-based customer interaction and Ability to present oneself well over the phone.
Benefits
Working from our Bangalore office location on a 24/7 rotational shift.
Originating from a joint venture between Siemens and AES, the company emerged as a leader in energy storage technology.
$2.7B in 2023
Annual Revenue
The company achieved significant financial growth, driven by high demand across global markets.
50 Countries
Global Presence
The company has a widespread reach, deploying projects in numerous regions around the world.
~30% More Energy
Energy Efficiency
A standout product offers significant improvements in energy density with its innovative design.
Fluence deploys, contracts or manages projects spanning gigawatt‑hours of storage in nearly 50 countries.
Utilizing a high-density AC modular design, delivers ~30% more energy density through Smartstack™ product.
Expected revenue growth from ~$680 M in 2021 towards a projected $3.6–4.4 B in 2025.
Culture + Values
We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.
We are Leading
We are Responsible
We are Agile
We are Fun
We believe every voice matters.
Customer Fluent
Infinite Impact
All In
Environment + Sustainability
844 Suppliers
Supplier Framework
Implements a responsible sourcing framework covering over 800 suppliers to promote fair labor practices and prevent conflict minerals.
60% Mitigated
Emission Reduction
Reduced 60% of GHG emissions associated with employee business air travel.
ISO 45001
Global Safety Certification
Achieved ISO 45001认证 globally to ensure workplace safety standards and practices.
ISO 14001
Environmental Management
Certified ISO 14001 at the Erlangen facility, with plans to expand to all relevant locations.
Published first TCFD report in 2023.
Mitigated 60% of GHG emissions from employee business air travel (FY2023).
Aligned sustainability strategy with UN Global Compact principles and UN SDGs; became official UN Global Compact signatory in November 2023.
Multi‑year roadmap includes reducing embodied carbon in products, circular‑economy principles, and community engagement (FY2024).
Inclusion & Diversity
29% Female Workforce
As of September 2024
Company-wide workforce composition reflects strong representation of women in the organization.
33% Female Target
Set in 2021
Company aims to achieve 33% female workforce representation by 2023.
5 Female Directors
Out of 12
Board composition demonstrates leadership diversity and gender representation at the executive level.
38 Countries
Global Workforce
Employee base spans across 38 countries, reflecting a diverse and inclusive work environment.
Adopted holistic Culture, Equity & Inclusion (CEI) approach with global perspective (FY2024).
Conducted bias-avoidance training for hiring managers in 2023 and formed a diversity & inclusion working group.
Certified ISO 9001 (quality management, equitable involvement) and ISO 45001; HQ certified to SA8000 (ethical labor practices).
Regular employee surveys and CEI communications including all-hands, Q&A sessions, ERGs with executive sponsors.