Customer Experience Specialist

Overview

Provide multi-channel support, process applications/claims, and ensure positive client experiences.

Key Responsibilities

• claims processing
• application review
• customer records
• issue resolution
• client communication
• data entry

Tasks

-Ensure all applications meet company guidelines and accurately process the approval or denial of submissions. -Review and process claims submitted by clients, ensuring accurate documentation and timely resolution. -Quickly assess and resolve client issues in a positive and proactive manner. -Maintain and update customer records in the system, ensuring all information is accurate and current. -Perform various administrative tasks, including data entry and filing, as needed. -Collaborate with relevant departments to ensure claims are processed efficiently. -Handle customer record requests with care and accuracy. -Preserve The Entrepreneurial Spirit -Communicate the outcome to clients in a clear and professional manner. -Assist with other customer service-related functions as directed by management. -Ensure that each client interaction results in a satisfactory outcome, using sound judgment and problem-solving skills. -Respond to inbound calls, chat inquiries, and emails in a professional and timely manner. -Review and process trade applications submitted by clients. -Escalate issues to higher management as needed when further support is required. -Provide clients with updates on the status of their claims and address any questions or concerns. -Address client questions, concerns, and requests promptly while providing a high level of customer service.

Requirements

• microsoft office
• crm
• teamwork
• time management
• problem solving
• adaptability

What You Bring

-Ability to work well independently and as part of a team. -Highly organized with strong time-management skills. -Quick thinker with a positive attitude and solution-oriented mindset. -Practice Adaptability -Previous customer service experience preferred. -Ability to remain calm and professional in high-pressure situations. -Proficiency in using customer service software, Microsoft Office, and CRM systems. -Strong verbal and written communication skills. -Detail-oriented and able to manage multiple tasks simultaneously. -Exceptional problem-solving abilities and the ability to think on your feet. -Maintain a positive, friendly, and helpful demeanor when communicating with clients.

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About F. Schumacher & Co.

-renowned for its high-quality, innovative wallcoverings, fabrics, and fine home furnishings -has a long history of collaborating with designers and architects to craft exquisite interiors -portfolio includes a wide range of iconic products, from traditional damasks to contemporary patterns -brand serves both residential and commercial sectors, providing bespoke designs for luxury properties worldwide -notable for its commitment to craftsmanship, continues to lead the high-end textile industry

Sector Specialisms