Scheduler

Overview

Create and manage work schedules for reactive & planned water services.

Key Responsibilities

• performance review
• data recording
• work scheduling
• team monitoring
• customer updates
• operational support

Tasks

-Regular communication with District Managers/Field Performance Managers to review area performance -To accurately record all information necessary to resolve open work orders, incidents, issues or customer complaints to enable trend and management information. -Scheduling of reactive & planned work during core business hours, ensuring jobs are dispatched in a prioritised manner, and relevant contractors/operational teams are utilised efficiently -Monitor and manage field team whereabouts to ensure adherence to schedule -To set customer expectations by keeping customers informed of the progress of their enquiry via telephone contact -Support and assist the Controller during both normal operations and disruptive events, to deliver the optimum service that meets the needs of the business and our customers.

Requirements

• flexibility
• scheduling
• emergency response

What You Bring

-Flexible approach to scheduling and reacting to emergency situations, to prevent customer and compliance issues.

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About Southern Water

-Constructs reservoirs, pipelines, sewage treatment upgrades, and implements contingency measures like importing water during droughts. -Specializes in large-scale water infrastructure, operational delivery, and environmental engineering across the South East. -Notably fined for misreporting sewage spills; offers guided tours of Victorian sewers and public access to historic reservoirs.

Sector Specialisms