Central Sales Customer Service Representative

Overview

Generate leads and manage omni‑channel sales and customer service.

Key Responsibilities

• channel management
• customer engagement
• lead generation
• inbound sales
• multi‑channel support
• relationship building

Tasks

-Seamlessly transition between channels to provide a consistent and personalized customer experience. -Build and nurture strong relationships with existing customers through multiple channels. -Identify customer needs and recommend appropriate solutions through the preferred channel of communication. -Provide product information, answer questions, and address customer concerns across various channels. -Regularly communicate with customers to understand their needs and provide ongoing support. -Employ persuasive selling techniques to effectively promote products or services across different channels. -Manage inbound sales inquiries: -Respond to incoming calls, emails, text messages, and other digital inquiries from potential customers. -Utilize phone calls, emails, text messages, and other digital platforms to engage with potential customers and generate leads.

Requirements

• crm
• omni-channel
• negotiation
• communication
• teamwork
• organization

What You Bring

-Ability to build and maintain customer relationships through multiple channels. -Strong persuasive and negotiation skills across different communication platforms. -Ability to work independently and as part of a team in an office environment. -Strong organizational and time management skills to effectively manage multiple channels. -Proficient in using CRM software and other sales tools to manage omni-channel sales activities. -Proven experience in sales or customer service roles, preferably in an omni-channel sales environment. -Excellent communication skills, both verbal and written, across various channels.

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Benefits

-33 days of annual leave, including bank holidays -Comprehensive training with ongoing support -Annual site bonus -Excellent progression opportunities within a global organization -Company benefits such as pension contributions, healthcare plans, staff discounts and more -Competitive starting salary

About Ppg

-A global leader in coatings and specialty materials. -A history of innovation has enabled the development of cutting-edge products for diverse industries worldwide. -Serves multiple sectors, including automotive, aerospace, industrial, and consumer goods. -Strong presence in more than 70 countries with a vast portfolio of products and services. -Provides high-performance coatings to help businesses protect and beautify their assets. -Products are used across industries ranging from automotive to marine and construction. -Research and development efforts focus on creating sustainable and durable solutions. -Expanded market position through strategic acquisitions in recent years. -Recognized as a leader in materials science and coatings technology.

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