Executive - Tenant Relations – Retail – Dubai Holding Asset Management

Description

• Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems and other security procedures relating to the tenants.
• Carry out routine checks to ensure that all tenant stores are trading, merchandised, presented well and kept lean, maintenance free and safe at all times.
• Ensure all tenants’ lease documentation is updated and in place.
• Conduct tenants’ meetings on a regular basis to enhance relationship, operations and customer experience.
• Inspect each unit as per the approved schedule - Ensure all stores including Specialty Leasing are managing the premises and maintaining the stores in good working condition.
• Follow-up with the tenants for timely payment of rentals in coordination with the collections team and support in resolving any conflict or disputes. Prepare details of the cases as required.
• Support in preparing retail asset management reports as & when requested (yearly footfall, turnover, rental forecasts, etc.).
• Draft the tenant letters, rent concession cases, early terminations and any other office memorandums.
• Develop strong, professional relationships with all retail tenants & coordinate for all major requirements.
• Ensure the tenant data is collected by the mall management support officer such as tenants’ monthly sales records, footfall, sales performance, compliance documents and permits etc.
• Process all correspondence / communication received from Tenants. Maintain a tracker for tenant communication.
• Receive non-technical requests from the tenants and coordinate for the issuance of the Tenant Work Permit (NOC) and ensure closure within the agreed timelines.
• Process all legal / statutory notices concerning Tenant requests, alterations, violations etc. by being aware of statutory requirements from Government entities such as Dubai Municipality, Civil Defence etc.
• Prepare and present timely tenant correspondence, memos and requests in line with DHAM guidelines.
• Keep all tenant files / documentation up to date such as organized database of leases, trade licenses, insurances, tenants’ ids, Ejari, & ensure timely renewal of licenses before their expiry.
• Coordinate with technical team to ensure that functional specifications of retail and tenants’ requirements are being implemented during the approved modification.
• Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers.
• Maintain accurate and up to date records for all tenants, which may be reviewed at any time by DHAM internal/external auditors and/or Government entities such as Dubai Municipality, Civil Defence etc.
• Ensure that all retail tenant’s complaints, issues, and operational challenges are addressed regularly.
• Monitor and measure tenant compliance to specified standards to ensure their operations are within guidelines of their signed lease agreement and regulations such as HSE/ Fire safety etc.
• Conduct analysis for all retailers and assist the leasing department in planning, controlling and optimizing the brands and tenant mix (replacement of poor performers).
• Ensure that the tenants comply with Dubai Municipality regulations as well as with DHAM’s lease and retail asset policies and procedures at all times such as housekeeping, cleanliness, safety and security, etc.
• Liaise with finance department on tenant billing issues and queries, as well as reconciliations
• The role holder serves as the primary point of contact for all mall tenants, ensuring the establishment and maintenance of strong professional relationships in alignment with the company’s objectives.
• Liaise with other DHAM departments such as RDD, when Tenants make a formal variation request.
• Facilitate the execution of retailer driven marketing initiatives within both tenancy and common area in liaison with all relevant departments.
• Conduct regular inspection of tenant premises and record any lease / H&S violations etc.
• The position is responsible for managing day-to-day administrative tasks, facilitating effective communication, and providing prompt support in addressing tenant-related inquiries and issues.
• Conduct data entry and data analysis from Yardi, Salesforce, Footfall.
• Support set up and engagement with all marketing events and sponsored programs.
• Encourage tenants to utilize valuable shop windows scheme during special events throughout the year (Eid, Valentine, Holiday season etc.)
• Collect compliance documents (Insurances, Pest Control and Maintenance contract, AMC, Trade License for all tenants, and Grease Trap, Kitchen hood/ecology unit contract and report and LPG contracts for F&B units)

Requirements

Documentation and Communication

• Demonstrates strong customer focus and results orientation with a solid understanding of business operations.
• Proven problem-solving abilities with the capacity to remain composed and professional during challenging situations.
• Strong focus required on administrative tasks ensuring the accuracy of tenant data
• Bachelor’s degree in Business Administration, Management, or a related field (preferred but not mandatory).
• Strong command of English with excellent verbal and written communication skills.
• Entry-level role with 2–4 years of experience in retail or real estate management, mall operations, tenant relations, leasing, or customer experience.
• Highly adaptable, proactive, and creative, with excellent communication, problem-solving, and decision-making skills.
• Strong numerical aptitude, financial acumen, and analytical skills.
• Exceptional interpersonal skills with the ability to build and maintain relationships at all levels.
• Strong influencing and negotiation skills.
• Excels in planning, organizing, teamwork, and building effective relationships while fostering collaboration and empowerment across all levels.
• Sound analytical thinking and good judgment in decision-making.
• Excellent organizational and multi-tasking abilities with a keen eye for prioritizing key issues.

Benefits

Rental Collections and Billing

At Dubai Holding, we're committed to nurturing the success and well - being of our colleagues. Join our dynamic and diverse team and enjoy a comprehensive benefit package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.

Training + Development

Interview process

Visa Sponsorship

Security clearance