Administrative Assistant, Parts Department

Overview

Provides admin support, handles calls/emails and SAP notifications for Parts Dept.

Key Responsibilities

• sap notifications
• backorder management
• customer updates
• daily reports
• process efficiency
• call support

Tasks

Summary: Central point of contact for incoming phone calls and emails for the Parts Department. This position provides administrative support to the Parts Department within Product Support. -Support incoming calls and emails for the Parts Department -Help identify process efficiencies and compliance. -Provide immediate responses and updates on all inquiries via email and/or phone -Create and Manage Notifications within SAP and assign them to the appropriate Parts Coordinator -Monitoring of open Notifications and following up with the Parts Coordinator on notification status -Manage backordered Parts Sales Orders shipping dates and provide updates to customers in a timely manner -Provide tracking numbers and copies of invoices when requested -Document work process for area of responsibility. -Provide daily reports to management on Notification status

Requirements

• sap
• microsoft office
• customer service
• high school
• detail oriented
• decision making

What You Bring

The Administrative Assistant must be committed to service excellence and demonstrate a Customer First attitude at all times, possess excellent verbal and written communication skills; must be punctual; self-motivated; have the ability to work without direct supervision, and must display professionalism, patience/empathy in time-sensitive situations -Ability to read and understand English instructions -SAP experience preferred, but not required -1 – 2 years in Customer Service or equivalent customer service -Ability to work independently and as a team member -Proficient in Microsoft Office software -Good decision-making and communication skills -Ability to learn and become highly effective in SAP (ERP system) -High School Diploma -Strong work ethic, trainable, coachable, flexibl,e and visionary -Calmness under pressure -Sound practical judgement of priorities -Attention to detail is a must

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About Stulz Usa

-Rooted in innovation, the US arm carries forward a legacy of precision climate control. -Locally engineered and built in Maryland, Tennessee, and Texas, projects range from single‑rack IT rooms to hyperscale data centres. -Specialisms include industrial machinery cooling, commercial HVAC systems, and mission‑critical data‑center environments. -US facilities prioritize responsiveness, custom design, and rapid delivery.

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