OEM Account Engineer

Overview

Support OEM customers with specs, quotes, drawings, and post‑sale issues.

Key Responsibilities

• salesforce crm
• spec review
• drawing updates
• technical training
• quality mgmt
• profit management

Tasks

-Occasional travel to plants and customer sites required to effectively interface with NAS and customer engineering teams, and to participate in company-related projects, activities, or other job-related assignments; this will include customer witness tests (joining the customer at the manufacturing plant to energize the equipment and ensure that it is performing as it should before shipping to the customer site) -Develop a knowledge base of product information, help technically train and onboard new engineers on the team -Assist customers and field sales personnel in interpreting product specifications and drawings requirements (this presale stage is approximately 40% of the role’s time) -Document activities and customer/field communications through the Salesforce Customer Relationship Management (CRM) -Generate and contribute to best practices; document and communicate best practices within team and/or site -Effectively communicate product value proposition and product line strategies to our customers and sales engineers by recommending the appropriate products for the customers’ applications -Assist customers after receiving the purchase order to ensure that all technical questions and possible changes to customer requirements have been accounted for, update Eaton’s electrical drawings as well as any additional costs from customer changes (this post sale stage is approximately 35% of the engineer’s time) -Provide external customer training on products, processes, and resources as appropriate -Proactively communicate customer needs to the product lines to highlight market gaps and needs and make recommendations for product enhancements and offerings to stakeholders -Preview and provide technical feedback on product literature developed by product line -Provide training and mentoring to peers -Develop, maintain and grow relationships with internal and external customers and sales engineers -Provide back-up for team members (Knowledge of multiple customer requirements) -Manage any customer reported quality issues by submitting a Customer Quality Management (CQM) to the warranty contact at the plant and follow up to ensure timely resolution (15% of this role’s time) -Manage profitability of orders by ensuring that Eaton realizes an expense for any changes initiated by the customer

Requirements

• bachelor’s
• engineering
• electrical
• switchgear
• 3 years
• communication

What You Bring

-Possess excellent communication skills -Ability to travel up to 10% -Strong knowledge of competitor capabilities, market conditions, and market channels; be able to share customer intelligence -Minimum three (3) years of customer-facing experience -Must be able to work in the United States without corporate sponsorship now and within the future -Demonstrate high proficiency in effectively supporting complex orders -Possess presentation/training skills to comfortably demonstrate Eaton’s product breadth and capabilities -Attention to detail in all aspects of product configuration and pricing disciplines using pricing tools -Strong product knowledge and professional presence -Possess excellent computer and digital tools skills, in addition to a strong work ethic, flexibility and a desire to actively contribute to the group’s success -Ability to prioritize multiple tasks -Knowledge of customer specifications and electrical drawings -No relocation is offered for this position. All candidates must currently reside within 50 miles of Arden, NC to be considered. -Bachelor’s degree from an accredited institution -Working knowledge of electrical products such as low voltage, medium voltage components and assemblies -Bachelor’s degree in Engineering or a technical field from an accredited institution -Exceptional organizational skills required for managing and organizing high volume of transactions (orders, specifications, drawings, technical issues, documentation, and emails) -Experience working with switchgear, controls or distribution products

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About Eaton

-global leader in power management, providing energy-efficient solutions for managing electrical, hydraulic, and mechanical power. -products and services span across industrial, commercial, residential, and infrastructure markets. -innovative solutions in energy storage, electrical distribution, and industrial automation. -instrumental in advancing technologies for utilities, transportation, and energy management. -recent standout projects include large-scale energy management systems for smart cities and utilities. -systems are crucial for sectors ranging from renewable energy to water resources management. -history of growth through acquisitions, continuously expanding global footprint and product offerings.

Sector Specialisms

Visa Sponsorship

-no corporate sponsorship; candidates must already be authorized to work in the u.s.

Security Clearance

-conditional job offer is made before background check is run. -candidates may explain any conviction history if it relates to the role. -opportunity to provide mitigating evidence or challenge the background report.