Operations Specialist

Overview

Admin support for operations, handling client scheduling, waste documentation, and customer service.

Key Responsibilities

• waste reporting
• document management
• crm management
• work orders
• inventory tracking
• regulatory compliance

Tasks

-Prepare waste diversion and other reports for customers and management upon request. -Responsible for general customer/facility inquiries and direct to other appropriate parties. -Assist Operations with on-boarding activities including DOT records/checks, Backgrounds (where required) and Workday. -Document and maintain waste receipt/shipment records while ensuring the completeness, accuracy of all entries created – i.e. Waste Manifests, Bills of Lading, and work orders. -Ensure all internal and regulated documents are completed correctly and organized - including lab analytics, work orders, BOLs, manifests, driver logs, hazard assessments, etc. and completed daily. -Receive, investigate, and effectively resolve customer complaints based on established policies and procedures with customer satisfaction focus and appropriate escalation. -General office administration including electronic and paper-based storage/filing. -Assist with procurement and purchasing as required. -Work with operations to schedule in client appointments into the facility and coordinate changes/exceptions and other required notifications. -Greet client personnel at the reception window upon their arrival and professionally expedite them through the queue while dealing with conflicts and issues that may arise. -Assist the Maintenance Department, as needed, with tracking/maintaining inventory and upkeep of the M5 system. -Prepare work orders based on confirmed service requests and complete billings following job execution and material acceptance with strong attention to detail and accuracy. -Create and maintain customer accounts, waste classification and pricing profiles within our proprietary CRM system. -Working cohesively with facility operations staff to meet client expectations and enhance our service offerings/value proposition. -Follow applicable regulations with regards to the transportation, receiving and management of waste. -Advise clients and potential customers of regulation Requirements: pertaining to collection and transportation of waste material for disposal.

Requirements

• ms office
• excel
• degree
• customer service
• problem solving
• negotiation

What You Bring

-Capable of empathetic listening and conflict resolution in a fast paced and high-volume environment. -Strong listening, negotiation, presentation, and client facing ability. -Strong interpersonal skills and ability to develop and foster relationship growth in a professional setting. -Ability to work without supervision. -University degree or College Diploma, preference given to those in chemistry, environmental science and transportation related disciplines. -Excellent communication skills in oral and written English. -Proficiency in Microsoft office suite including Word, Power Point and Outlook with emphasis on Excel. -Ability to independently resolve problems within one’s scope of authority and understanding of when to escalate to superiors. -At least 2 years customer service and/or office administration experience. -Overtime during certain peak seasons is required.

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About Gfl Environmental Inc.

-Quickly transformed into a North American environmental powerhouse. -Headquartered in Vaughan, Ontario. -Manages solid waste hauling, landfills, transfer stations, material recovery, liquid waste collection, vacuum truck service, soil remediation, and bulky-item pickups. -Crafts integrated solutions, often replacing multiple vendors, with a signature bright green fleet. -Notable projects include large municipal waste-collection contracts in Toronto, Halifax, and Windsor, plus excavation work at Toronto’s Pan Am Aquatics Centre. -Expanded via strategic US acquisitions, such as Rizzo Environmental and Waste Industries, boosting its footprint and service scope. -Operates material-recovery facilities and regularly files SEC and TSX reports. -The Full Circle Project allows communities to vote on local charitable giving, blending service delivery with civic engagement.

Sector Specialisms

Security Clearance

-background checks may be required during onboarding.