Community Manager

Overview

Oversee operations, compliance, leasing and tenant services for affordable HUD/LIHTC properties.

Key Responsibilities

• compliance reporting
• budget management
• property inspections
• lease administration
• maintenance supervision
• resident relations

Tasks

-Provide training, guidance, and support to staff to ensure high performance and adherence to company policies and regulatory standards. -Respond promptly to emergencies such as maintenance issues, resident concerns, or safety hazards. -Prepare and submit regular reports related to program compliance, financial performance, occupancy, and other required documentation. -Ensure that all HUD and Tax Credit documentation and records are accurate, complete, and up-to-date. -Supervise and lead onsite staff, including leasing agents, maintenance personnel, and other support staff. -Some travel to related property sites or training and conferences may be required. -Act as the primary point of contact for residents, addressing concerns, complaints, and requests in a timely and professional manner. -Manage budgets and expenses related to property operations, including rent collections, utilities, and maintenance costs. -Develop and implement strategies to market the property, including advertising, outreach, and community involvement. -Conduct and coordinate regular property inspections to ensure compliance with HUD and Tax Credit guidelines. -Ensure that the property meets HUD and Tax Credit program standards, including annual recertifications, inspections, and other compliance requirements. -Oversee the daily operations of the property, ensuring the community is well-maintained, clean, and compliant with all local, state, and federal regulations. -Foster a positive and supportive community environment by ensuring residents’ needs are met and maintaining open lines of communication and staff. -Ensure all residents are fully informed of policies, procedures, and any updates related to the HUD or Tax Credit programs. -Perform other tasks as assigned by property management, including assisting in lease-ups, managing waiting lists, and other administrative functions. -Coordinate tenant activities, events, and community-building initiatives. -Oversee the collection of rent payments and ensure that accounts are current, addressing late payments or delinquencies. -Implement strategies to improve resident retention, including enhancing the living experience and addressing tenant concerns. -Track and report financial performance, including preparing financial statements, and ensuring timely payment of invoices. -Supervise property maintenance staff or contractors, ensuring that routine maintenance and repairs are handled promptly and effectively. -Develop and manage the property’s annual budget, including forecasting expenses and revenue for operational needs. -Conduct performance evaluations for staff, providing feedback and setting goals for improvement. -Manage tenant leasing processes, including tenant screening, application processing, lease execution, and move-ins/move-outs. -Work to maintain high occupancy rates and manage waiting lists for available units. -Ensure all financial and administrative documents, such as leases, tenant records, and payment histories, are properly filed and maintained. -Ensure compliance with HUD regulations and the LIHTC program, including tenant eligibility, rent limits, and household income certifications. -Address and resolve issues identified in compliance audits or inspections, taking corrective action as needed. -Ensure the property adheres to safety standards, managing risk factors and ensuring proper emergency procedures are in place.

Requirements

• hud regulations
• lihtc compliance
• cos certification
• bachelor’s degree
• microsoft office
• tracs

What You Bring

-At least 5–10 years of experience in property management, specifically in affordable housing, HUD, or Low-Income Housing Tax Credit (LIHTC) programs. -Ability to handle sensitive and confidential information with discretion. -Strong organizational skills and attention to detail. -Excellent communication and interpersonal skills, with the ability to interact effectively with residents, staff, and external stakeholders. -Familiarity with affordable housing applications, including rent limits, tax credit certifications, and tenant eligibility requirements. -Strong knowledge of HUD regulations, LIHTC compliance, and other affordable housing guidelines. -Bilingual skills (English/Spanish) are a plus. -Certified Occupancy Specialist Certification (COS) or Housing Choice Voucher Program HCCP, TCS, AHM,CMH,CMHC(either one is required), -Bachelor’s degree in business administration, property management, or related field (or equivalent experience). -Experience managing teams, providing leadership and support to staff. -Proficient in Microsoft Office Suite (Excel, Word, Outlook) and property management software. -Onsite office and community environment, with occasional visits to external offices or agencies. -Ability to manage budgets, track expenses, and generate financial reports. -Compliance with EIV, Tax Credit Software and TRACS

People Also Searched For

Benefits

-Full-time position, with standard office hours and potential after-hours or weekend work depending on property needs.

About Elderly Housing Development & Operations Corporation (Ehdoc)

-Sponsors and runs dozens of senior housing communities across the U.S., from California to Puerto Rico. -Blends development, refinancing, grant management, and operations to create a seamless housing engine. -On-site teams deliver health and wellness programming, keeping most residents aging in place. -Balances mission-driven growth with tight HUD performance standards and tax-credit oversight.

Sector Specialisms