Facilities Helpdesk Operator - Wed to Sun - 15 month FTC

Overview

Provide helpdesk support and admin for hospital facilities, handling calls and job tracking.

Key Responsibilities

• helpdesk
• call handling
• administration
• maintenance support
• customer service

Tasks

-To provide a professional Helpdesk service to the Hospital and Equans E&S contracts -To receive calls in hours and out of hours with professional manner -To provide administration support to the department -To support the planned maintenance programme by printing off job dockets and returning to the system when complete -To provide a professional approach towards customers and their needs

Requirements

• microsoft office
• maximo
• customer service
• communication
• multitasking
• teamwork

What You Bring

-Ability to multi-task in a busy work environment -Able to work as part of a team and autonomously -Must have good IT skills (able to use Microsoft Office and management systems) -Must have experience of providing excellent customer service, ideally on a helpdesk -Knowledge of a CAFM system (Maximo) desirable -Excellent communication skills, both oral and written -Well organised and able to prioritise workload

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Benefits

-Working 40 hours per week from 07:00 to 15:00, Wednesday to Friday and 08:00 to 17:00 Saturdays and Sundays with a one hour unpaid break. -Generous holiday allowance -Company share scheme -Employee assistance programme -Cycle to work scheme -Season ticket loan -2 paid volunteering days a year

About Equans Uk & Ireland

-It’s part of a global powerhouse operating in 20 countries with a €19.2 billion turnover in 2024. -In the UK & Ireland, the company delivers multi‑disciplinary projects—from town regeneration to smart energy systems. -Expertise spans technical services, facilities management, low‑carbon energy, green mobility, district energy and decentralised renewables. -Typical projects include hospital energy upgrades, heat networks at universities, public sector building retrofits and urban regeneration schemes. -A standout fact: it rebranded from ENGIE in mid‑2021 to sharpen focus and agility in technical and energy services. -Now led by a locally appointed CEO, it combines global scale with regional delivery—blending international muscle with UK‑Ireland focus.

Sector Specialisms

Security Clearance

-certain roles may require applicants to undergo a disclosure check.