Shop Service Supervisor - White House, TN

Overview

Lead shop service technicians, schedule work, manage repairs, and ensure customer satisfaction.

Key Responsibilities

• preventive maintenance
• equipment inspection
• asset maintenance
• procurement coordination
• team management
• customer service

Tasks

-Perform service work to assist with overflow and emergencies, as needed. -Develop quotes in a timely manner -Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, equipment/building maintenance, answering phones -Schedule preventive maintenance and repair activities on equipment -Enter data into SAP database as necessary and utilize MS Office applications -Expedite service orders and calls, if necessary -Manage, motivate and lead daily work activities of Shop Service Technicians and provide supervision and managerial support -Resolve customer issues and complaints -Provide a high level of communication with both Customer and Office -Complete, process and route appropriate paperwork -May travel to and from customer sites periodically using company vehicle and may periodically require overnight travel -Coordinate the procurement of supplies, materials, equipment, and subcontract labor for jobs -Ensure professionalism and a high customer service standard -Inspect overhead crane and hoist and conduct spot inspections and audits of the Service Technicians’ equipment and vehicles and record the results. -Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order -Track and follow up on leads brought in by field operatives (technicians and inspectors) -Sell repairs and follow up work

Requirements

• sap
• osha
• technical degree
• excel
• mechanical
• leadership

What You Bring

-Operations Experience -Working at heights & some heavy lifting -High school diploma or GED -Collaborative leadership skills -Familiarity with utility equipment -Understanding of OSHA/ANSI standard -Walking, sitting, standing, bending, driving, reading, seeing, hearing, speaking, concentrating, communicating -Customer focused, with good interpersonal and communication skills, both verbal and written -SAP experience -2+ years of mechanical experience with heavy equipment -Strong organizational and prioritizing skills -Automotive, heavy equipment, shop environment experience -Thorough understanding of the financials for a service company -Thorough knowledge of electrical theory for power and controls. -Previous experience running a Service Department -Ability to pass MVR -2 year technical degree -2+ years of experience managing technicians -Intermediate proficiency with Microsoft Office Products, including basic to intermediate Excel skills -1+ year of lead/supervisor experience

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About Terex Corporation

-Operates three core divisions—Materials Processing, Aerials, Environmental Solutions—under over 30 brands. -Materials Processing division builds crushers, screens, conveyors, and biomass equipment for mining, recycling, and infrastructure projects. -The Aerials segment produces telehandlers and work platforms used in construction, entertainment, and maintenance. -Environmental Solutions delivers waste, recycling, and utility machinery, including refuse bodies, balers, digger derricks, and smart-camera devices. -Supports equipment with lifecycle services and financing, fostering long-term customer partnerships. -Manufacturing facilities are located across the Americas, Europe, Asia, and Australia. -History highlights include launching the world’s largest hydraulic excavator and spinning off its mining business in 2010.

Sector Specialisms