Defects Manager

Overview

Oversee latent defect investigations, coordinate contractors, and ensure timely resolutions.

Key Responsibilities

• defect tracking
• technical assessment
• risk assessment
• budget oversight
• contract negotiation
• customer service

Tasks

-Propose and implement service improvements that lead to achieving and exceeding KPIs. -Ensure that responsibilities for Health & Safety are properly understood and discharged as defined in One Housing’s Health & Safety Policy and that Health & Safety concerns are promptly and clearly communicated to the appropriate people -Promote innovation and continuous improvement within the department and lead in specialist area. -Ensure and enhance interdepartmental relationships. -Liaise closely with stakeholders to ensure prompt and appropriate action is taken to resolve defects within the agreed timescales. -Ensure that the wider teams are adhering to all aspects of the Latent defect process . -Solve complex problems. -Record, manage and report on Latent Defects, quality of services to residents, trends latent defect issues and the performance of our consultants & contractors. -Comply fully with Riverside’s policies and procures including the standing orders and financial regulations. -Comply with the Data Protection Act (all employees will not disclose or make use of for their private advantage any information held on record which is not available to the public) -Make clear and reasoned decisions and recommendations when faced with novel or complex situations. -Respond to, and track, informal and formal complaints and resolutions, providing a fully researched response to prevent further escalation. -Instructing works, reviewing programme and leading on negotiations with contractors. -Assessment of risk and cost. -Technical assessment of the validity of potential latent defects , including in person inspection as required. -Ensure all warranty insurance claims are dealt with in an appropriate time frame and progressed to ensure cost reduction. -Oversee payments and provide budget information. -Ensure all identified latent defects are professionally investigated, monitored, and resolved promptly and effectively having oversight and providing coordination at all stages of the latent defects process. -Attend appointments outside of core hours if required. -Act on behalf of Riverside in the provision of exemplary customer service to the residents of properties with latent defects, including clear and comprehensive communication. -Create feedback loop to design and quality processes to reduce occurrence of latent defects on future schemes. -Address key issues with contractors/consultants to ensure they are continually improving the service they provide and meet Riverside’s standards. -Comply with the Equal Opportunities and Diversity Policy -Ensure all Latent defect cases are tracked and managed via an internal tracking system. -Liaising with consultants, warranty providers, system and product manufacturers and suppliers. -Ensure that residents are fully satisfied with all the aspects of any remedial works and the customer service provided to them. -To ensure that targets are met for performance and customer satisfaction. -Constructive contribution at Design Review Panels.

Requirements

• degree
• excel
• negotiation
• problem solving
• customer focus
• building knowledge

What You Bring

-Relevant experience at delivering a customer focused defects, repairs or maintenance service . -Ability to understand costs of schemes -Evidence continuous improvement of processes and value for money. -Working knowledge of defects and latent defects -Ability to diagnose the cause of faults reported as defects or latent defects. -Degree level or equivalent technical or professional qualification in a property or project management, architecture, construction or maintenance. -Ability to address poor performance with contractors and consultants to ensure continuous improvement occurs. -Deep understanding of building structure, building services and repair and maintenance techniques -Is able to anticipate changes needed within departmental structures or organisation and propose effective responses. -Ability to communicate at all levels to provide excellent satisfaction. -Experience of strategic decisions making -Evidence of ability to plan and prioritise by balancing operational and management needs and actively manage risk. -Evidence of the ability to set and deliver targets within agreed parameters. -Relevant experience at delivering a customer focused defects, repairs or maintenance service. -Well-developed problem solving and negotiating skills with the ability to manage complex projects. -Experience of maintaining and enhancing relationships with both internal and external customers relating to day-to-day operations. -Evidence of the ability to build and maintain good relationships with customers and stakeholders. -Ability to evaluate cost, risk and benefit, and propose a plan of action accordingly. -Good level of IT skills and literacy including Excel -Outstanding negotiation skills to ensure best value for Riverside and residents. -Experience of fostering a team environment of mutual motivation and support

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Benefits

-Flexible working options available -Investment in your learning, personal development and technology -28 days holidays plus bank holidays -Competitive pay & generous pension

About Riverside

-Operates a diverse portfolio of residential properties across the UK, offering homes to people in need. -Specializes in social care, working to improve the lives of vulnerable people through tailored services. -Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas. -Offers a range of services like homelessness prevention, mental health support, and youth services. -Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability. -Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being. -Committed to supporting those at risk of marginalization, from veterans to people with disabilities. -A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.

Sector Specialisms

Visa Sponsorship

-applicants must already have valid uk work permission. -riverside will not provide sponsorship as they are surrendering their licence.