Programme Delivery Administrator

Overview

Administrative support for asset management programmes, handling docs, coordination and communication.

Key Responsibilities

• case tracking
• purchase orders
• spreadsheet management
• inbox monitoring
• survey coordination
• stakeholder communication

Tasks

-Track open cases, follow up with surveyors and contractors to ensure progress is maintained, and escalate concerns where necessary -Offer an interview to disabled applicants who meet the minimum criteria for the job -Provide address lists to contractors and/or consultants to enable initial consultation with residents, and thereafter coordinating responses to queries -Make reasonable adjustments as required -To liaise with the Leasehold team to ensure correct information is provided for s20 consultation purposes, and that appropriate technical information is provided to inform responses -Accurately take and distribute meeting minutes, track action points -Actively look to attract and recruit disabled people -Raise purchase orders using internal systems and ensure appropriate documentation is in place, working closely with Finance and Procurement -Provide general administrative support to the Investment team, including preparing documents, maintaining spreadsheets, managing calendars, and coordinating meetings -Monitor shared inboxes, using initiative to prioritise and allocate tasks, and respond to basic enquiries from customers and external stakeholders via telephone and email -Provide a fully inclusive and accessible recruitment process -Provide wider administrative support to the Asset Management directorate as required -Liaise with contractors and consultants to issue and collate Post Completion Satisfaction Surveys and support responses to resident feedback for analysis -Communicate effectively with residents, internal teams, contractors, and consultants to book appointments, provide updates, and support the delivery of programmes

Requirements

• microsoft office
• gcse maths
• communication
• customer service
• adaptability
• flexibility

What You Bring

-Excellent communication skills, both written and verbal, with the ability to build effective working relationships -A resilient, adaptable mindset and a drive for continuous improvement -Proficient in Microsoft Office applications including Word, Excel, and Outlook, ensuring accurate and efficient handling of data and communication -Proficiency in Microsoft Office and confidence learning and using other digital tools -F lexible working -Educated to GCSE level or equivalent in Maths and English (Grades A*-C) -Experience working in a customer-focused environment

People Also Searched For

Benefits

-Investment in your learning and development -25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service -Be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job -Up to 8% contributory pension

About A2Dominion Group

-A leading property development and management company focused on creating sustainable and high-quality homes and communities. -Offers services across residential, commercial, and mixed-use developments, including affordable housing and urban regeneration projects. -Operates in multiple regions, partnering with local authorities and private developers. -Residential developments range from affordable housing to premium homes, with a focus on sustainability. -Commercial projects include office buildings, retail spaces, and mixed-use developments that foster vibrant communities and contribute to local economies. -Expertise spans infrastructure, energy, and utilities, providing a comprehensive approach to property development. -Known for transforming derelict sites into thriving communities with modern amenities.

Sector Specialisms

Security Clearance

-basic dbs check required