On-Site IT Support Engineer

Overview

On-site IT support for WSP UK offices, handling incidents, assets, VIPs, and projects.

Key Responsibilities

• knowledge management
• ticket handoff
• facility maintenance
• incident support
• vendor management
• asset management

Tasks

-Advocate and drive the use of knowledge management. Ensuring that fixes are documented. Particularly focusing on a ‘shift left’ environment, empowering the Service Desk to be able to enhance our first-time fix rate. -Working closely with both Level 1 & Level 3 teams to facilitate a ‘warm’ hand off of tickets, ensuring the ticket recipient is well informed of latest updates. -Maintenance of office IT facilities, such as AV equipment and printers. -Supporting IT Infrastructure teams by providing ‘hands and eyes’ services on-site and at IT data centres, during major incidents and changes. -Liaise with vendors in order to resolve issues with IT equipment, ensuring that vendors are adhering to SLAs. -VIP support – ensuring that ‘VIP’ colleagues and new hires receive the support they need in a timely manner. Carrying out weekly checks and maintenance on VIP meeting rooms. -Working closely with the IT PMO team, to assist with project work where necessary. Particularly during office moves and supporting with mergers & acquisitions. -Carrying out asset lifecycle management, dealing with laptop refresh, disposal and maintenance. Ensuring that designated office IT areas (comms & build rooms) are well maintained, and redundant IT equipment is disposed of. Working closely with the IT hardware ‘depot’ to ensure adequate support is provided. -Providing IT Support for WSP colleagues primarily in offices but also remotely, resolving incidents and fulfilling requests. Travel to other sites in your region will be necessary.

Requirements

• microsoft os
• itil
• hardware lifecycle
• communication
• it support
• desk-side

What You Bring

-Experience working with Microsoft operating systems -ITIL v3/v4 foundation (desirable) -An understanding of the IT hardware lifecycle -Microsoft qualifications (desirable) -Great communication skills -Experience in IT support – preferably desk side

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About Wsp

-Partners with clients to create sustainable, efficient, and resilient solutions. -Known for iconic projects like the One World Trade Center and London's Crossrail. -Provides cutting-edge services in transportation, energy, water, and commercial developments. -Blends technical expertise with deep industry knowledge to solve complex challenges globally.

Sector Specialisms