Police Support Team and Systems Audit Manager

Overview

Lead Police Support Team delivering data to law enforcement, overseeing staff and service.

Key Responsibilities

• data provision
• info exchange
• service delivery
• team management
• stakeholder management
• specialist advice

Tasks

In the role of Team leader, you will be responsible for the management of the Police Support Team service delivery to our key law enforcement stakeholders, providing advice and guidance on requests for information and ensuring their needs are understood by DVLA. The Police Support Team is dedicated to exchanging information and data between the DVLA and law enforcement agencies across the UK via an email and telephone-based enquiry service. The data is required to facilitate the investigation and prevention of crime or road traffic incidents. It is the first point of contact for recognised police liaison officers who represent all UK police forces and other enforcement agencies. -Management of the provision of information and evidence, where appropriate and lawful, from DVLA databases to the police and other key stakeholders in relation to a wide range of criminal offences. -Day to day management of the operation team, including a 24/7 on call service. This includes line management of approx. 10 staff at AA, AO and EO grade. -Engaging with internal stakeholders to keep up to date with changes to Agency policies, processes and technical change to assess the impact of change on our services and stakeholders. -Managing internal and external stakeholders, building and maintaining working relationships. -Representing the unit and our stakeholders’ interests and priorities in providing specialist advice and support. -Managing a team to deliver high-quality service.

Requirements

• service delivery
• communication
• line management
• public service
• dvla knowledge
• data sharing

What You Bring

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services. This is a wide-ranging role that requires a good understanding of DVLA and the services we provide. It covers all aspects of DVLA business including Driver, Vehicles, Data sharing and Enforcements. -Proven ability to deliver services in a fast-paced environment by balancing competing priorities, maintaining service standards, and consistently meeting deadlines. -Excellent communication skills, both verbally and in writing. -Line management experience across staff at different levels, promoting collaborative working.

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Benefits

The team provides a “live” service with tight turnaround times which is supported by a 24/7 on-call service for urgent and threat to life enquiries. 💷 Salary: £35,663 - A Civil Service Pension with an employer contribution of 28.97% 🕒 Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time -24-hour Employee Assistance Programme providing free confidential help and advice for staff. -Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc. -Flexible working options where we encourage a great work-life balance. -Access to the staff discount portal. -25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave). -Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here -Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues. -8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.

About Department For Transport (Dft), United Kingdom

-It weaves together roads, rail, aviation, and maritime under one strategic roof. -It safeguards national travel by regulating fares, promoting transport safety, and funding greener options such as electric vehicles, cycling, and walking. -Engineers, policy‑makers, and innovators work on transformative projects like low‑carbon vehicles, smart ticketing, road investment plans, and automated transport trials. -It pilots public rail operation through DfT Operator Limited, stepping in to run franchises when needed and guiding the shift toward integrated passenger services.

Sector Specialisms