Contract Support Lead

Overview

Lead a contract support team delivering admin, financial and compliance services for NHS facilities

Key Responsibilities

• financial processing
• ppm scheduling
• cafm updates
• reporting
• compliance
• process improvement

Tasks

We’re looking for a proactive and highly organised Lead Contract Support to join our team based at NHS Herts. In this key role, you’ll lead a small administrative team, ensuring smooth back-office operations and delivering high-quality support to operational teams and stakeholders, whilst driving the account forwards financially. Financial & Commercial Support: Process quotations, POs, invoices, and timesheets, and support accurate financial reporting and compliance with payment terms. Operational Coordination: Oversee scheduling and planning of PPM tasks, access arrangements, permits to work, and CAFM updates to meet KPIs and SLAs. Be involved in/influence decisions and partner with leadership team to drive the account forwards. Team Leadership: Manage, train, and develop the Contract Support Team, ensuring high performance and effective cover for absences. Client & Supplier Support: Handle client and supplier queries, manage shared inboxes, attend meetings, and follow up on actions. Reporting & Compliance: Ensure documentation, service reports, and QMS records are accurate, complete, and uploaded to CAFM. Process Improvement: Identify and implement improvements to raise service standards and operational efficiency.

Requirements

• cafm
• planon
• process improvement
• communication
• leadership
• contract administrator

What You Bring

Solid understanding of CAFM systems, preferably Planon Experience in process improvement, compliance, and driving high standard Excellent communication and customer service capabilities High level of organisation, with the ability to prioritise and multi-task Strong leadership and team management skills Proven experience in a Contract Administrator role within Facilities Management

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Benefits

25 days annual leave + bank holidays (with option to buy 5 more) PLUS a day off for your birthday and increase with length of service! Flexible benefits including retail discounts, electric car scheme, wellbeing support Life Assurance & Private Medical Insurance (after 12 months) Overtime availability Matched pension (6–8%) Recognition & referral bonus

About Dalkia Uk

-Born from the rebrand of Imtech and Inviron, the company blends UK technical services with EDF’s energy expertise. -Operates as a technical and facilities powerhouse—designing, building, operating and maintaining energy systems. -Tackles projects spanning district heating, renewable installations, M&E engineering and specialist clean-room environments. -Supports public and private clients—from hospitals and universities to industrial sites and critical infrastructure. -Collaborates on large green-energy schemes like hydrogen plants, EV charging networks and decarbonisation roadmaps. -Backed by parent EDF’s low-carbon generation (nuclear, wind, solar), it delivers locally tailored technical delivery. -Offers integrated services in systems integration, fire & safety, clean rooms and mission-critical spaces.

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