Multifamily General Manager for Canterbury Green Apartments

Overview

Manage 2,000+ multifamily units, staff, budgets, leasing, maintenance, and tenant relations.

Key Responsibilities

• work orders
• invoice processing
• budget management
• property inspections
• rent collection
• grounds maintenance

Tasks

-Assist in site inspections and evaluations within the portfolio -Show vacant apartments utilizing professional marketing procedures, and maintain a high level of continued occupancy by leasing property in a timely manner -Oversee all work associated with the upkeep and maintenance of the grounds. -Write, obtain prices and place advertisements (with Regional Manager’s approval) in the appropriate publications for best exposure for the community -Conduct property inspections, including move in, housekeeping, and grounds in order to assure adherence to established standards. -Assist in the general property maintenance (as stated above) of regions portfolio and make recommendations as needed -Refer residents with special problems, such as economic, social, legal, health, etc. to groups or agencies that provide assistance -Schedule and complete customer surveys in order to identify resident needs; assess quality of services, etc. -Follow-up delinquent accounts and pursue collections in accordance with established procedures -Process invoices for correctness, accuracy, and proper coding -Be sure all vacant apartments are cleaned immediately and made ready for showing and occupancy within three days after move out. -Prepare and review performance appraisals and discuss with subordinates as appropriate. -Assist with resident activities, address specific problems, plan meetings, or support activities s as appropriate -Complete and submit incident reports for all events that may involve injury or damage -Interpret and apply personnel policies, departmental policies, and other relevant policies and procedures -Assist in supervising personnel (as stated above) of regions portfolio and make recommendations as needed -Oversee maintenance of the grounds, trash container areas, and common areas not allowing any trash or debris to accumulate -Assist in approving invoices and managing regions property expenses and budgets on a weekly basis -Make daily bank deposits -Generate work orders in response to requests for repairs from residents, coordinate completion of repairs, and close out work orders in accordance with established procedures. -Complete Rental Agreements -Provide new hire orientations for employees e.g. acquisitions -Maintain verbal, electronic (email) and written communication with Regional Manager and Corporate office regarding all relevant matters to regions portfolio management -Review time and leave reports for assigned staff -Log all resident complaints and dispatch maintenance personnel promptly. Items covered under warranties should be reported to the appropriate maintenance companies and followed up for prompt repairs. -Maintain a neat and organized workshop area free of clutter and debris for these tools. Upon completion of a maintenance task, all tools and excess supplies shall be cleaned up and stored properly. -Hire, train, supervise, counsel and (sometimes) terminate site staff -Process requests for rent adjustments in accordance with established procedures, including obtaining verifications, entering information into computer, etc. -Financial record keeping e.g. generate records, receipts and reports efficiently using a calculator and the computer system -Prepare and monitor site budget -Maintain tenant files and related documentation regarding continuing eligibility and adjustments -Counsel employees regarding job performance and document in accordance with established procedures -Maintain the property business office in a neat, orderly and businesslike manner at all times with regularly scheduled office hours per established procedures. -Recommend eviction if resident behavior warrants and prepare related documentation to support recommendation -Delegate authority to key employees (must be approved by the Regional Manager) The District Manager’s -Purchase office supplies and other administrative supplies for the property -Check references and other information on resident applications through Management's approved credit and criminal investigative service -Discuss disciplinary action with Regional Manager prior to taking action -Complete move in and move out reports, and send move in and move out packages to Property Accountant for permanent filing and disbursement of security deposits -Monitor expenses to ensure spending is within guidelines -Resolve conflict and complaints among residents, if possible, in order to avoid grievances. Always address resident concerns in a professional manner -Send/Post all notices regarding compliance to rules and regulations when a violation occurs -Counsel residents who are not complying with the terms of the lease concerning delinquent payments -Maintain strong tenant relations: -Participate in hearings and appeals as needed -Assist in the general administration (as stated above) of regions portfolio and make recommendations as needed -Participate in employment interviews and make hiring decisions as needed -Maintain and reconcile the property’s petty cash fund -Post charges associated with work order, late charges, etc. by entering them in computer and generating notices for residents -Train other site employees within regions portfolio in GoldOller Policy and Procedures, Leasing and any other training -Collect rents and maintain computer records according to GoldOller’s Onsite Procedures Handbook -Assist with security activities by communicating with security personnel regarding specific problems, and participating in "knock and talk", as needed. -Issue purchase order numbers and track purchases from order through invoice -Maintain community owned materials and tools in a neat and orderly manner at all times.

Requirements

• realpage
• pm certification
• 3 years
• fair housing
• personnel management
• accounting

What You Bring

-Relocation Required! Canterbury Green Apartments is located in Fort Wayne, Indiana. Candidates must reside locally or be willing to relocate for this position. -Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord Tenant Law, OSHA Standards, local and state building codes, etc. -Knowledge of personnel management and supervision -Basic knowledge of building maintenance, fire prevention and liability reduction principles -3 yrs. experience in property management, real estate or related fields -Detail orientated -Effective use of time management with the ability to work independently -Knowledge of the agencies that provide assistance and services to residents, including some eligibility requirements -Must obtain certification as a Property Manager, or equivalent, within twelve (12) months of employment. -Knowledge of basic office practices, procedures and equipment e.g. telephone, fax, copier and computer -Knowledge of RealPage OneSite Property Management Software e.g. Leasing and Rents -Understand accounting theories, principles, and practices of the following: -High school education or equivalent -Professional verbal or written communication with Regional Manager, Corporate Office, employees, vendors, and company contacts, residents and their guests -Ability to analyze situations, identify problems and come up with solutions as they relate to Property Management -Valid driver's license -Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements -Be available at all times either personally, or through other site personnel, for emergency calls.

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Benefits

-Company Paid Health Reimbursement Account -Company Paid Certifications and Licensing -A Celebrate YOU Day (To use at your leisure, for any special occasion) -Company-Matched 401(k) Retirement Savings Plan -All-Inclusive Access to all GoldOller Property Amenities: Swimming pools, GO Chat facilities, Wellness Classes, and Fitness Centers -Up to 2 weeks Paid Time Off in the first year of service (grows with tenure) -Use of personal vehicle -Paid Parental Leave -Company Paid Life Insurance -12 Paid Holidays -Comprehensive Medical, Dental and Vision Plans (available after 60 days of employment)

About Goldoller Real Estate Investments

-The company was founded with the vision of acquiring, managing, and improving multifamily properties. -It has a strong presence in the U.S. real estate market, focusing on high-quality multifamily residential investments. -The company has consistently delivered value to investors by acquiring well-located properties, repositioning them, and enhancing their performance. -It operates across various property types, with an emphasis on residential and commercial real estate, targeting value-add opportunities. -The company’s portfolio spans diverse markets, identifying properties with the potential for significant value appreciation through strategic improvements. -The company’s investment strategy is driven by a disciplined approach to real estate, focusing on long-term returns through operational excellence.

Sector Specialisms