Move In Coordinator

Overview

Process applicant applications and ensure compliance with fair housing regulations.

Key Responsibilities

• document upload
• crm updates
• income calculation
• application coordination
• data accuracy
• compliance

Tasks

-Provide accurate and complete documentation for approval. Upload documents into all required databases -Work closely with internal and external leasing teams and applicants during the entire process providing exceptional customer service -Address all applications across all markets within 24 hours -Follow the terms of Fair Housing, the Fair Credit Reporting Act, the American Disabilities Act, and any other pertinent law -Update files in real-time and communicate with internal business partners' status with detailed notes in CRM -Coordinate timely completion of applications, including collecting and reviewing required documentation and communicating the application decision to the leasing agent within 24 hours -Work closely with internal and external leasing teams to provide a superior customer service experience -Minimize data entry errors to ensure the process is completed promptly -Check Maymont Homes work email daily and attend scheduled meetings as assigned -Escalate all questionable or potentially fraudulent applications to management or current supervisor -Calculate accurate gross annual income via income documents provided and document in the database -Daily outbound and inbound follow-up with applicants for missing documents, as well as notification for approval or denials

Requirements

• crm
• mri
• microsoft office
• bachelor's
• banking
• critical thinking

What You Bring

-Position may involve sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary. -Working knowledge of applicable CRM, MRI, and other software systems -Ability to prove advanced critical thinking and problem-solving concepts -Knowledge of fair housing and local real estate laws, where applicable. -Bachelor’s degree or equivalent work experience required. -Must be able to work in the office as regularly scheduled -Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred -Experience in banking, real estate, property management, or related fields -Meaningful feedback and collaboration with local teams and centralized leaders -Ability to thrive in a high volume, data entry, and processing work environment, where applicable -Must be able to work effectively and cheerfully in an environment that may be stressful due to adversarial situations resulting from the proper performance of duties. -Capable of working extended hours, including evenings, weekends, and holidays as necessary. -Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, including the exchange and receipt of information over the telephone. -Demonstrated customer service skills in a fast-paced environment -Demonstrated strong written and verbal communication skills -Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns. -Detail-oriented, with the ability to produce high-quality work in a deadline-oriented environment and an ability to multi-task -Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed. -Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills. -Ability to think critically and creatively -Experience working in a work schedule environment, including in-office operations, weekends, and holidays, based on business needs -Achieve 90% or better on weekly screening audits -Achieve a 3% or less procedural error rate -Must have finger dexterity for typing/using a keyboard. -Consistent achievement of monthly goals

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About Maymont Homes

-They started with a vision to provide well-crafted homes that offer both comfort and style. -The company has consistently grown, gaining recognition for its innovative approach in residential construction. -With a focus on quality, they have built a reputation for designing homes that balance modern design with functionality. -They specialize in offering personalized solutions that cater to individual tastes and needs, ensuring a unique home experience. -One standout feature is their commitment to incorporating advanced construction technologies to enhance efficiency and sustainability.

Sector Specialisms