Senior Network Support Engineer (GSM-R)

Overview

Lead GSM‑R telecom operations, risk, and service improvement for Network Rail.

Key Responsibilities

• audit planning
• service restoration
• forensic investigation
• risk management
• technical documentation
• performance monitoring

Tasks

-Own and deliver an audit and communication plan, identifying and communicating opportunities to align and improve working practices in order to deliver agreed targets with fewer interruptions and maximise GSM-R service availability. -Monitor the actions for the restoration of service associated with GSM-R technology and design, planning and implementing measures of improvement by collaborating with other departments to provide consistent approaches in fault investigation and resolution. -Manage and be a part of a comprehensive GSM-R operations support service focussed to the delivery units including the delivery of forensic investigations or resolving complex incidents and problems, in order to restore service as quickly as possible. -Own the risk profile associated with the GSM-R technology platform, together with the management plan of the potential improvements and related standards in order manage the control and mitigation of risk and provide a sustainable service. -Create and provide technical documentation and briefings associated with GSM-R to engineers in specified delivery units in order that the purpose, as well as the content is understood. -Monitor and analyse the quality and performance of GSM-R related assets across the network and work with colleagues or vendors to implement corrective action as required to reduce impacting incident and increase service availability. -Review and make expert recommendations on derogation and non-compliance to GSM-R related standards so that services can be understood, incidents can be resolved, and services maintained. -Provide GSM-R subject matter expertise and technical leadership, collaborating with other functions and field-based teams to promote best practices across Digital, Data, and Technology (DDaT) and to restore service as quickly as possible. -Support 24 x 7 on-call as part of a rota. -Collaborate with project teams to develop GSM-R related investment papers and project submissions creating change proposals where relevant, in order to maintain and improve service delivery and availability. -Review and monitor progression of potential improvements to GSM-R related standards and provide technical feedback to the originators in order to influence standards and embed best practice.

Requirements

• itil
• gsm‑r
• telecoms degree
• professional membership
• vendor management
• problem solving

What You Bring

-Knowledge of the ITIL Service Management lifecycle and framework. -Understands operational risks and familiar with risk mitigation techniques. -Member or higher of a relevant Professional Institution (eg IEE, IMechE) -Substantial knowledge of relevant technical, safety and performance standards. -Experience in vendor engagement / management. -Experience of undertaking engineering assurance activities. -Willingness and desire to remain current and learn as new technologies emerge. -Holds valid UK driving licence, or eligible and willing to obtain. -Willingness to travel extensively within the UK. -Significant GSM-R Network Engineering with experience of operations and maintenance. -Relevant telecoms Degree, or able to demonstrate equivalent competence. -Understanding and experience of railway infrastructure maintenance. -Experience leading technical teams and building relationships between teams. -Demonstrates excellent analytical and problem-solving skills. -Experience of performing competence assessments. -Able and willing to contribute to a standby / call out roster when required.

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About Network Rail

-Responsible for managing the country’s railway infrastructure, playing a vital role in the UK's transport system. -Ensures the safe passage of trains through its management of critical railway assets. -Origins date back to 2002, when the rail infrastructure was brought into public ownership. -Based in Milton Keynes, it is a crucial player in delivering major transportation projects. -Typical projects include track renewal, station modernization, and large-scale electrification efforts. -Oversees one of the world’s most complex and busiest rail networks, with significant investment in improving connectivity across the UK. -Focuses on maintaining safety and operational efficiency through cutting-edge technology and engineering solutions. -Collaborates with train operators and local authorities to ensure seamless travel experiences for passengers. -Delivers the High Speed 2 (HS2) project, set to revolutionize rail travel in the UK. -Committed to improving sustainability and reducing the environmental impact of rail transport.

Sector Specialisms