Field Service Engineer

Overview

Onsite support for liquid cooling in data centers: install, maintain, troubleshoot systems.

Key Responsibilities

• plc troubleshooting
• installation support
• knowledge base
• field support
• service reporting
• technical documentation

Tasks

-Provide field feedback to engineering, product, and service leadership to support continuous improvement of systems and support models. -Contribute to the creation and refinement of service bulletins, procedures, and technical documentation. -Participate in process improvement initiatives and the development of new service offerings. -Assist with troubleshooting and fault isolation of programmable logic controllers (PLCs), electromechanical systems, networking, and cooling equipment during deployment. -Ensure continuous knowledge of supported products, including maintaining required certifications. -Partner with sales and business development teams as a technical resource to support customer engagements and solution development. -Maintain accurate and timely customer service records and reports within the service management platform. -Recommend improvements to product manuals, operational processes, and field service procedures based on field insights. -Develop and maintain knowledge base articles and related technical content to support internal teams and customer operations. -Provide onsite technical support, including troubleshooting and repair of electro-mechanical equipment, controllers, sensors, actuators, pumps, and related systems. -Support the development of training course content and provide technical training to customers and other field service personnel as required. -Participate in system deployment projects by delivering installation, startup, and commissioning support services for mission-critical liquid cooling systems. -Identify necessary parts and components required to resolve equipment issues during installation and commissioning. -Respond onsite to dispatches for scheduled and unscheduled service requests within the timeframes defined by customer service level agreements (SLAs).

Requirements

• troubleshooting
• customer service
• associate degree
• data center
• 5 years
• electrical schematics

What You Bring

-Strong technical troubleshooting and problem-solving skills with sound judgment. -Proficiency in prioritizing tasks and managing multiple service requests. -Excellent customer service, communication, and relationship-building skills. -Ability to meet all customer-specific background and security requirements. -Associate degree in an IT hardware-related discipline from a two-year college or technical school (or equivalent combination of education and experience). -Demonstrated experience troubleshooting and repairing electro-mechanical equipment, controllers, sensors, actuators, pumps, and related systems. -Willingness to work extended hours and participate in a 24/7 on-call rotation. -Ability to interpret technical drawings, schematics, and specifications. -Prior experience working within data center environments. -Ability to lift up to 75 pounds. -Experience working with 124/208 VAC and 48 VDC systems. -Flexibility to travel 25%–75%, occasionally with short notice. -Prolonged periods of standing, lifting, bending, kneeling, and working within customer facilities. -Ability to diagnose and resolve root causes effectively and efficiently. -Experience reading and interpreting mechanical and electrical schematics. -Capacity to traverse active data center environments and respond to physical service requirements as needed. -Ability to work independently in the field and collaboratively within a team. -Minimum 5 years of experience in field service or a similar technical support position.

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Benefits

-Short-Term Disability (STD) – fully paid by Compu Dynamics. -Tuition Reimbursement – up to $5,000 annually for approved educational programs. -Paid Holidays – 7 company-observed holidays plus a floating holiday. -Volunteer Time Off (VTO) – 40 hours annually for community service. -Tool Reimbursement – $250 annually, available after 60 days. -Voluntary Benefits – including Long-Term Disability, supplemental life insurance (employee, spouse, children), Accident, Critical Illness, and Hospital Indemnity coverage. -Birthday Time Off – 8 hours of paid time off during your birthday month. -Medical, Dental, and Vision Insurance – effective the first of the month following hire, with plans currently offered through Cigna. -Paid Time Off (PTO) – accrue up to 160 hours (4 weeks) annually, beginning after 60 days of employment. -Boot Reimbursement – up to $150 annually, available from your first day. -401(k) Retirement Plan – automatic enrollment at 3% on your date of hire; company match up to 4% (with a 7% contribution needed to receive the full match), plus profit-sharing opportunities. -Paid Parental Leave – 8 weeks maternity leave and 2 weeks paternity leave, concurrent with FMLA. -Employer-Paid Life Insurance – coverage equal to 1x your salary.

About Compu Dynamics

-Founded with a focus on delivering reliable and efficient infrastructure solutions. -Specializes in designing, building, and maintaining high-performance systems for diverse sectors. -Known for executing complex projects involving IT infrastructure, data centers, and critical systems. -Has a strong track record in providing advanced solutions for government and commercial clients. -Renowned for innovation in integrating cutting-edge technologies and adapting to evolving industry needs. -Works across a variety of industries, ensuring scalable and resilient solutions for future growth.

Sector Specialisms

Security Clearance

-pre-employment drug screening -background/criminal check -motor vehicle check