Director of Operations

Overview

Lead and manage facility service teams, drive revenue, client retention, and operations

Key Responsibilities

• people development
• field operations
• client retention
• revenue management
• inspections
• team leadership

Tasks

-Responsible for people development - ensure all 60-day reviews, Level 5 meetings and annual reviews are completed with operational employees. -Work in the field with FSMs each week and participate as backfill to the FSM as needed -Responsible for participating in all new client starts for duration of new start -Responsible for promoting and drive cross-selling opportunities with the sales team and drive non-janitorial services -Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable) and meeting/exceeding overall financial management of the operations of services offered -Develop and maintain positive client relationships and achieve client retention above 90% -Develop and maintain impactful, professional relationships vendors and Independent Contractors -Responsible for ensuring building inspections are completed, followed-up with and all client data is maintained in CRM -Responsible for identifying, hiring and training all operational employees, including but not limited to, FSM's and Night Managers -Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients' scope of work -Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) that support our clients -Time Management - Utilize available email and technology whenever possible so you don't waste time physically looking for someone to answer your question. Don't spend hours trying to figure it out yourself if someone can help. Must be able to effectively handle multiple tasks

Requirements

• sales experience
• leadership
• coaching
• communication
• relationship building
• travel

What You Bring

-Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance -Communication, Oral - Ability to communicate effectively with others using the spoken word -Professional Demeanor - Present a warm and friendly personality and a helpful, positive attitude with clients, other employees, and applicants both in person and on the telephone -Aptitude - Must have the aptitude to grasp the concept of the projects you are working on. Additionally, you must be able to see the "big picture" and prioritize your work accordingly. Ask why we do things so that you can improve the system -Conflict Resolution - Ability to deal with others in an antagonistic situation -5+ years experience in a sales, account management or operations role with increased responsibility -Demonstrated track record of success managing a sales and/or account management team -Communication, Written - Ability to communicate in writing clearly and concisely -Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas -Relationship Building - Ability to effectively build relationships with customers and co-workers -Travel within market, up to 50% -Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions

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About City Wide Facility Solutions

-Founded with a vision to revolutionize facility services, City Wide Facility Solutions has grown into a nationwide leader in facilities management. -Providing a wide array of services, the company offers tailored solutions to businesses, streamlining operations and enhancing efficiency. -The company excels in commercial and industrial sectors, handling everything from janitorial services to maintenance and specialized facility needs. -Known for its flexible service delivery, City Wide offers customizable plans that cater to unique client requirements. -Their expertise spans various industries, ensuring businesses from different sectors can rely on City Wide for seamless facilities management. -With a commitment to operational excellence, City Wide consistently meets the demands of large-scale facilities, offering a balance of quality and value. -City Wide prides itself on its ability to handle both routine and complex projects with professionalism, from simple cleaning tasks to comprehensive facility overhauls.

Sector Specialisms