Customer Care Intern (Multiple Locations)

Overview

Support field managers with homeowner assessments and service coordination.

Key Responsibilities

• customer relations
• trade oversight
• work orders
• issue analysis
• corrective actions
• workflow coordination

Tasks

-Create and sustain positive customer relationships by maintaining clear communication, demonstrating professionalism, and adhering to legal and company protocols. -Each intern will have the opportunity to shadow all the various functions that go into the homebuilding process. This will give you a holistic view and appreciation for the homebuilding industry and, who knows, may even spark an interest in an area you didn’t know existed! -Oversee trade partners to ensure timely, high-quality completion of work orders, while managing accountability, back charges, and payment approvals within limits. -Evaluate issues, perform root-cause analysis, and determine corrective actions, including minor adjustments or repairs. -Support Field Managers and supervisors by coordinating homeowner assessments, service requests, and workflow processes.

Requirements

• excel
• microsoft teams
• high school
• gpa 2.5
• undergraduate
• tech-savvy

What You Bring

-Curious and coachable, personable, and patient, action-oriented and accountable. -Minimum cumulative GPA of 2.5 at time of application or graduation preferred. -High School diploma, GED, or equivalent education required. -Must be at least 18-years of age. -Strong organization skills, self-motivation, and learning agility to learn and adapt quickly in a fast-paced environment. -Professional verbal and written communication skills. -Must have authorization to work in the United States. -Internship may include a capstone presentation or final project. -Strong tech-savvy competency; experience with Excel and Microsoft Teams specifically. -Must be enrolled as an undergraduate or graduate student at the time of application or must have graduated the semester immediately preceding the start of the internship. -Minimum of sophomore status. Rising juniors, rising seniors, or graduate students preferred. -Our various Operations Internships are ideal for candidates pursuing a number of degrees including Business Administration, Finance, Construction Management, Engineering, Project Management, Marketing, Communication, Finance, Architecture, or similar degree.

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Benefits

-Benefits: Temporary employees are eligible to participate in the Company's 401(k) Plan. -Compensation: $20-22 per hour

About Pultegroup

-Known for developing high-quality homes and communities across the U.S. -Builds homes that cater to various lifestyle needs, including single-family homes, townhomes, and active adult communities. -Focus on innovation includes incorporating smart home technologies and energy-efficient features into many of their homes. -Continues to grow and adapt to market trends, positioning itself as a leader in residential construction and community development.

Sector Specialisms