In-Office Virtual Customer Care Representative

Overview

Manage warranty homes, coordinate trade partners, and ensure customer satisfaction.

Key Responsibilities

• customer relations
• trade management
• home certification
• invoice approval
• field meetings
• site supervision

Tasks

-Regularly exercise sound judgment and discretion when working with homeowners and trade partners -Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage -Proactively remedy any trade partner scheduling, communication, or payment related issues -Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits -Review and certify the completion of each home within their community. -Manage, supervise and direct all aspects of customer relations for an assigned community. -Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250 -Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations -Conduct field meetings with trade partners, construction staff and sales staff as needed. -Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners

Requirements

• ms office
• scheduling
• blueprints
• communication
• high school
• bachelor's

What You Bring

-Computer literacy and proficient in MS Office products (Word and Excel) -Valid Driver’s License with good driving record -Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc. -Advanced knowledge of scheduling, budgeting and document management -Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder -Ability to read and interpret blue prints -Ability to understand manufacturer recommendations for use and application of their products -Excellent follow-up, communication (written and verbal) and time management skills -High School Diploma or equivalent required, or equivalent work experience -Bachelor’s degree in related field preferred

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Benefits

-Valid auto insurance coverage

About Lennar

-Known for its focus on affordability and quality. -Builds homes in a wide range of communities from first-time homebuyers to luxury estates. -Integrates technology into homes, offering smart home solutions for modern living. -Notable projects include large-scale suburban communities and mixed-use developments, focusing on sustainability and convenience. -History includes several notable acquisitions, expanding its capacity to build homes nationwide. -Continues to innovate with a focus on reducing construction costs and increasing home energy efficiency. -Specializes in land development, mortgage services, and title insurance, creating a comprehensive approach to homebuilding.

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