Installation Excellence Manager

Overview

Oversee installation projects, improve processes, ensure quality and customer satisfaction.

Key Responsibilities

• lean improvement
• installation kpi
• performance escalations
• safety compliance
• systems optimization
• customer coordination

Tasks

-Support continuous improvement initiatives using Lean, or similar methodologies. -Identify and implement best practices to streamline installation workflows and reduce inefficiencies. -Conduct post-installation reviews and drive corrective actions where needed. -Develop, monitor and report on Systems KPIs, identifying trends, root cause and areas for improvement. -Act as a point of contact for installation performance related escalations identify common trends and implement both short and long term solutions to address. -Ensure all installations meet safety, regulatory, and quality standards. -Manage day-to-day Systems improvement initiatives/activities, including Problem Solving events, supporting business performance to ensure projects are delivered on time, within scope, and to quality standards. -Collaborate with field teams, project managers, and functional partners to ensure delivery of business improvement initiatives. -Work closely with customer success, Sales, Systems and Service teams to ensure a seamless customer experience. -Provide coaching and support to Systems operational staff, in driving operational efficiency through margin slippage reduction and improved utilisation.

Requirements

• cross-functional
• communication
• analytical
• 5+ years
• continuous improvement
• bachelor's

What You Bring

-Experience working with cross-functional teams and external partners. -Excellent communication, organizational, and problem-solving skills. -Analytical Thinking -5+ years of experience in installation, field services, or operations management. -Familiarity with continuous improvement tools and methodologies. -Bachelor’s degree in Engineering, Business, or related field preferred. -Our team average 20+ years length of service -Strong understanding of installation processes and project delivery.

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Benefits

-25 days holiday plus bank holidays -Annual Company Bonus Scheme -Career progression opportunities -Company Vehicle -Staff referral scheme up to £2,000 -Industry leading Health & Safety and an employee assistance program -Rewards & recognition programmes -Competitive basic salary -Pension – we match up to 7% -The opportunity to become a valued member of our Winning Team

About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

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